Customer Service Advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Information Technology
Swansea / Abertawe
Review Submitted: March 2023
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work on social media to answer customers as a customer service advisor
To what extent do you enjoy your programme?
3/5
I enjoy it as It's learning a new skill and learning marketing itself is different to what I currently do
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I'm learning the marketing aspect of the company I work for which I'll continue to develop
Structure and Support
How well organised/structured is your programme?
4/5
I believe it is well structured
How much support do you receive from your employer?
3/5
I receive a good amount of support from my employer
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive monthly support of whenever I feel I need the support, they're always available
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like it helps me understand different aspects of the company which I hope in future will help be progress
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
It's good pay, good concessions and provides options to improve via apprenticeships and progressing throughout the company
What tips or advice would you give to others applying to TUI UK & Ireland?
.
