RETAIL MANAGER Review
at TUI UK & Ireland
Higher Level Apprenticeship
Customer Service
Arnold, Nottinghamshire
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a retail manager for TUI this involves opening and closing procedures as per policy, adhering to compliance procedures to ensure we are selling compliantly. Ensuring well being of my staff. Rotas, working towards targets as a team and different retail focuses every month. booking checks, making sure lunches are taken within correct time frame
To what extent do you enjoy your programme?
5/5
I am really loving this programme it is allowing me to learn new skills whilst developing the ones I already have. This is very beneficial to me as i cam constantly looking to improve my skills and be the best manager I can be for my staff which will help us grow as a team
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes, I have gained a lot of experience in my current apprenticeship for L4 management. I can confidently say I am a better leader for it as it has helped me understand the different leadership styles, what motivates others etc. I have also learnt about unconscious Bias which before hand I didn't know this is something we all experience daily
Structure and Support
How well organised/structured is your programme?
5/5
this programme has a clear structure on what we will be working on and when and what deadlines we have. these deadlines are very achievable and can be flexible where necessary to make sure i can complete assignments to the best of my ability with all the info they require
How much support do you receive from your employer?
5/5
I have full support from my employer, regional manager, team and apprentice coach which is very helpful for me as i dont just have one person to rely on at one time. This helps when it comes to needing a quick answer as well. But the support I have gotten so far has been amazing
How much support do you receive from your training provider when working towards your qualifications?
5/5
So far I have been on course for nearly 4 months, I have had several calls as a team and individually to make sure that the course is still suitable for me, how I am coping with the course and my own shop and have had 2 work shops with another planned
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I haven't received the full qualification yet as i am not due to finish until december 2024 how ever i have recently stepped up from Deputy Manager to Retail manager and this cousrse helped me prep for my interview i knew what key things to include and I was successful in the rols
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are no extra-curricular activities outside of work but we do have power hours where we can join a call based on the relevant subject we would like to learn about. we also have educationlas where we can go and trial a holiday to help improve our sales with our customers
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
I would recommend TUI to anyone as the company is very fair and very competitive when it comes to salary plus there are hundreds of benefits you get for working for the company such as yearly concession, recognition awards, long service awards and supplier rewards just to name a few and we are like one big family across the business
What tips or advice would you give to others applying to TUI UK & Ireland?
make sure you put your self out there, you do have to have travelled the world to work for tui as long you have some basic knowledge of a few destinations it can all be learnt on the job. You do have to be very good with computers but not to worry if not becuase we give all system training as and when required
