Customer Experience Leader Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Cannock
Review Submitted: March 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My job role is to keep the restaurant area clean and tidy and liase with customers. The cleaning involves mopping/sweeping the floor, clearing/wiping tables, empty the rubbish bins and maintaining the cleanliness of the customer toilets. I also have to keep the staff room clean and tidy.
I make sure that customers have everything they need to have a comfortable experience.
I make sure that customers have everything they need to have a comfortable experience.
To what extent do you enjoy your programme?
4/5
I enjoy learning new things and broadening my skills and ability. I have liked all of the course content so far and I'm sure the rest will be the same. I think that meeting with my assessor once a month is just the right amount of time, and I know that if I need support they are there.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I ferl that I have a better understanding of customer needs and expectations. I enjoy meeting new people and getting to know the regular customers who visit the store. I feel that the course has interesting content and could help me to fulfill my role to my full potential, with confidence.
Structure and Support
How well organised/structured is your programme?
4/5
I enjoy learning new things and broadening my skills and ability. I have liked all of the course content so far and I;m sure the rest will be the same. I think that meeting with my assessor once a month is just the right amount of time, and I know that if I need support they are there.
How much support do you receive from your employer?
4/5
My work place support me by giving me the time to meet with my assessor. This time, up to yet has been within my working hours. I know if I need any support I can always ask one of the managers, and they will do what they can to support me.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The training provider offer me advice and support. I know that if I need anything that I only need to get in touch with my assessor. My assessor messages me to make sure that I'm ok and not struggling with anything. I feel comfortable to discuss any problems with my assessor.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that the qualification helps me to be more confident in my job role.
I feel that I have a better understanding of customer needs and expectations. I enjoy meeting new people and getting to know the regular customers who visit the store. I feel that the course has interesting content and could help me to fulfill my role to my full potential, with confidence.
I feel that I have a better understanding of customer needs and expectations. I enjoy meeting new people and getting to know the regular customers who visit the store. I feel that the course has interesting content and could help me to fulfill my role to my full potential, with confidence.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
At my work place there are activities that all staff are encouraged to take part in. We have charities that we support and organise events to raise money. We have evenings out arranged by the company, these are sociable and fun. It helps the staff ferl part of a team.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
I feel that McDonald's are a good company to work for. The pay is ok and competitive. There us an employee of the month for incentive. They try to work with employees and give flexible rotas even needed. They offer a free meal on every shift you work, with a 45 minute break.
They have an open and honest approach. There are many opportunities for promotion.
They have an open and honest approach. There are many opportunities for promotion.
What tips or advice would you give to others applying to McDonald's?
I feel that McDonald's are a good company to work for. The pay is ok and competitive. There us an employee of the month for incentive. They try to work with employees and give flexible rotas even needed. They offer a free meal on every shift you work, with a 45 minute break.
They have an open and honest approach. There are many opportunities for promotion.
They have an open and honest approach. There are many opportunities for promotion.
