customer care assistance Review
at TUI UK & Ireland
Level 3 Apprenticeship
Marketing
Swansea / Abertawe
Review Submitted: March 2023
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer care assistance - My role is to take calls for the assisted travel department, I help customers or retail agents arrange assistance at the airport / hotel to give them the best holiday experience. this can be help with steps, help with seating, medical equipment they may need to take on board.
To what extent do you enjoy your programme?
4/5
I am enjoying the programs, the set days in college have been great for having an interactive experience with the other people on the course - sharing what we have learnt and experienced so far. My tutor is fantastic and provides great support when needed, which makes the work enjoyable and understandable.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Through out the course I have learnt more skills in supporting others, providing coaching and feedback with skills on the best way how to. I have also develop skills on customer service, as well as learning new skills for management experience. I have undertaken more responsibilities - such as carrying out QMs for a TM and watching a team
Structure and Support
How well organised/structured is your programme?
4/5
The layout of the course has been well organised - Set college days were knew far in advance, meetings can be arranged according to our own schedules and availability with plenty of notice for when to expect a meeting. Clearly set out in original meeting what is expected of us and when by
How much support do you receive from your employer?
3/5
We have received support from our employer in terms of varying our roles so that we can complete the required tasks, we have been given time off the calls in order to complete our course work within a timely manner, and given the time required to attend college days when needed
How much support do you receive from your training provider when working towards your qualifications?
4/5
We have received a lot of support from the college tutor - they have assisted with arranging the required Maths or english qualifications where they were needed. The training provider has been flexible with moving around dates if needed, my tutor is always on hand to answer any questions and really supports us in achieving completion of the course
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification has helping me in supporting others - both in the role as an agent and in the role of a support TM. the course has expanded my knowledge of some of the processes and the reasons behind then, we has helped me deliver better customer service as I understand the reasons why.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
no
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
TUI is a large, worldwide brand that is well recognised as a great provider of enjoyable holidays, the work is good and pays well. There are a lot of perks to working at TUI with recognition schemes and holiday rewards. Additionally TUI have lots for progression or changes of roles
What tips or advice would you give to others applying to TUI UK & Ireland?
I would advise that they apply if they are a happy outgoing person who enjoys interacting with customers to help be the makers of happy and to really help the customers holiday be the best experience.
