Travel Agent Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Chelmsford
Review Submitted: March 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On day to day basis i have to provide excellent customer service using the knowledge I have and gain more everyday. I also have to use the systems and sources available to me
To what extent do you enjoy your programme?
4/5
I enjoy working with my team and I am grateful for the support I get from my team. I wish there was more face to face meetings with the assessor
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have gained more confidence since I started this apprenticeship. I also gained more knowledge around geography
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
I receive loads of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
My eployer always makes sure I get enough time off the shop floor to study
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are team calls every now and then and power hours
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Loads of support and knowledge to be gained
What tips or advice would you give to others applying to TUI UK & Ireland?
Do your best and definitely shadow others I found that really helpful at the beginning.
