Crew Member Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Oxford
Review Submitted: February 2023
Overall Rating
1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1/5
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Overview of Role
1/5
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Skills Development
1/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
I would make food, serve customers at the desk and tills, help them on the self-service machines and keep the store clean. I would help with restocking items such as cups, boxes, food and drink and had to follow health and safety guidelines while doing all of these tasks listed.
To what extent do you enjoy your programme?
1/5
I personally did not find my programme enjoyable. I was supposed to receive time during working hours to do my apprenticeship-specific studies, but I was never given this time and had to do it all at home. My workplace gave me minimal support for my apprenticeship and completing work for it.
Skills Development
Have you learnt any new skills or developed existing skills?
1/5
I further developed my customer service skills, learnt a lot more about health and safety in the workplace particularly with food and cleaning procedures. I expanded my knowledge on operating till systems and assisting customers. I learnt how to create each item on the menu and how to keep the store tidy.
Structure and Support
How well organised/structured is your programme?
1/5
Lifetime Training did a great job at giving me support, however I felt there was a severe lack of communication between the training provider and the place of work, as any communication that happened was mostly through me (which was mostly towards the end of the apprenticeship, telling my workplace exam dates and asking them to fill out a form).
How much support do you receive from your employer?
1/5
I barely received any support from my employer. I was supposed to be given time during working hours to complete apprenticeship work but spent all of my time on the shop floor except for a couple of my final exams which took place on the phone in a break room.
How much support do you receive from your training provider when working towards your qualifications?
1/5
My training provider gave me a lot of support. We had monthly phone calls where I would be allotted work I had to complete between them, and they would explain anything I was confused about during these calls. They were very organised during my apprenticeship, yet I am still waiting to receive my certificate over a year after completing my apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I don't believe that my qualification and workplace were very well linked. A lot of the training was in relation to finer dining and it was often quite hard to apply this to my role, however I did find the information fairly interesting and could be applied to future roles.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Unfortunately, I didn't get the opportunity to get involved in any extra-curricular activities in the workplace, however we did often do fundraising at the tills for the RMHC, selling keychains that would give customers who bought them special £1.99 deals or offers. This was made into a competition for the employees.
Recommendations & Advice
Would you recommend McDonald's to a friend?
No
Why?
The McDonald's I worked at was not a pleasant place to work. There was a lot of drama where people seemed to have to 'pick sides', and the managers didn't often do anything about it or were involved themselves. There were many occasions when employees would say uncomfortable things to others, and I don't believe the store was very well managed.
What tips or advice would you give to others applying to McDonald's?
McDonald's looks good on a CV as it shows you can work in a structured environment, work under pressure and you're able to adapt to a variety of tasks, however, be sure that the place you choose to work is well managed and ask many questions during your interview, as an interview is just as much for your benefit as it is theirs.
