Shift Leader Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Glasgow
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a skilled and experienced Shift Running Floor Manager [SRFM], I am responsible for leading and managing a team at McDonald's to ensure exceptional customer service and operational excellence. With my exceptional interpersonal skills, I coach and motivate team members to exceed performance standards and continuously improve customer satisfaction.
In this fast-paced and challenging role, I oversee daily operations, ensure the smooth running of the restaurant, and maintain the highest standards of quality, service, cleanliness, and safety. My strong communication and organizational skills come in handy when assigning tasks, monitoring performance, and addressing customer concerns. I also play a pivotal role in managing inventory and cash, ensuring compliance with all McDonald's policies and procedures.
My role as an SRFM at McDonald's requires flexibility, adaptability, and a proactive approach to problem-solving. With a positive and can-do attitude, I lead by example and inspire my team to work collaboratively towards achieving common goals. My commitment to excellence and willingness to go the extra mile is valued and appreciated.
In this fast-paced and challenging role, I oversee daily operations, ensure the smooth running of the restaurant, and maintain the highest standards of quality, service, cleanliness, and safety. My strong communication and organizational skills come in handy when assigning tasks, monitoring performance, and addressing customer concerns. I also play a pivotal role in managing inventory and cash, ensuring compliance with all McDonald's policies and procedures.
My role as an SRFM at McDonald's requires flexibility, adaptability, and a proactive approach to problem-solving. With a positive and can-do attitude, I lead by example and inspire my team to work collaboratively towards achieving common goals. My commitment to excellence and willingness to go the extra mile is valued and appreciated.
To what extent do you enjoy your programme?
5/5
I absolutely loved my McDonald's apprenticeship! I found it to be a challenging and rewarding experience that helped me develop a wide range of skills in several areas.
The best part of the apprenticeship for me was the opportunity to work closely with a team of employees and provide leadership and guidance as a shift running floor manager. I enjoyed the fast-paced work environment and the satisfaction of seeing our team work together to meet operational goals and provide exceptional customer service.
Throughout the program, I also developed strong communication skills, both in managing my team and in interacting with customers. I found that the training modules were well-structured and provided a solid foundation for my development as a shift manager.
The best part of the apprenticeship for me was the opportunity to work closely with a team of employees and provide leadership and guidance as a shift running floor manager. I enjoyed the fast-paced work environment and the satisfaction of seeing our team work together to meet operational goals and provide exceptional customer service.
Throughout the program, I also developed strong communication skills, both in managing my team and in interacting with customers. I found that the training modules were well-structured and provided a solid foundation for my development as a shift manager.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Team Management: I learned how to effectively manage a team of employees, providing direction, coaching, and feedback to ensure that they performed at their best.
Customer Service: I learned how to provide exceptional customer service, building strong relationships with customers and ensuring that they had a positive experience at McDonald's.
Operations Management: I learned how to manage the day-to-day operations of the restaurant, including inventory management, cash handling, and quality control.
Time Management: I learned how to prioritize tasks, manage my time effectively, and work efficiently to meet operational deadlines.
Communication: I learned how to communicate effectively with my team, customers, and other stakeholders, including resolving conflicts, providing feedback, and listening actively.
Problem Solving: I learned how to identify and solve problems that arose during my shift, developing effective solutions that maintained high standards of quality, service, and safety.
Leadership: I learned how to inspire and motivate my team to achieve common goals, developing a positive and productive team culture that fostered excellence and teamwork.
Customer Service: I learned how to provide exceptional customer service, building strong relationships with customers and ensuring that they had a positive experience at McDonald's.
Operations Management: I learned how to manage the day-to-day operations of the restaurant, including inventory management, cash handling, and quality control.
Time Management: I learned how to prioritize tasks, manage my time effectively, and work efficiently to meet operational deadlines.
Communication: I learned how to communicate effectively with my team, customers, and other stakeholders, including resolving conflicts, providing feedback, and listening actively.
Problem Solving: I learned how to identify and solve problems that arose during my shift, developing effective solutions that maintained high standards of quality, service, and safety.
Leadership: I learned how to inspire and motivate my team to achieve common goals, developing a positive and productive team culture that fostered excellence and teamwork.
Structure and Support
How well organised/structured is your programme?
5/5
I found my McDonald's apprenticeship to be very well-organized and structured. The training modules were comprehensive and provided a clear outline of the skills and knowledge that I needed to develop. The program was designed to provide a balance of off the floor learning and on-the-job training, which helped me to apply the skills I learned in a practical setting.
How much support do you receive from your employer?
5/5
I felt very supported by my employer during my McDonald's apprenticeship. From the beginning of the program, I was assigned a mentor who provided guidance and feedback as I developed my skills.
In addition to the formal training, I felt that I could approach my managers and mentor with any questions or concerns that I had. This helped me to feel more comfortable in my role and allowed me to build strong relationships with my team and other employees.
In addition to the formal training, I felt that I could approach my managers and mentor with any questions or concerns that I had. This helped me to feel more comfortable in my role and allowed me to build strong relationships with my team and other employees.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support I received from my training provider was instrumental in helping me achieve my qualification.
Throughout the program, I had access to a variety of resources and support from my training provider, including regular check-ins, training sessions, and opportunities for on-the-job coaching. This support helped me to develop my skills and knowledge as a shift running floor manager and provided me with a clear path towards achieving my qualifications.
Throughout the program, I had access to a variety of resources and support from my training provider, including regular check-ins, training sessions, and opportunities for on-the-job coaching. This support helped me to develop my skills and knowledge as a shift running floor manager and provided me with a clear path towards achieving my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification program provided me with a strong foundation of knowledge and skills in areas such as leadership, communication, and operational management. This knowledge and skillset have been instrumental in helping me to manage my team more effectively, solve problems, and make informed decisions in a fast-paced environment.
In addition, my qualification has helped me to feel more confident and capable in my role. I feel that I am better equipped to handle the challenges that come with managing a team and running a shift, and I'm more comfortable stepping up to take on new responsibilities.
In addition, my qualification has helped me to feel more confident and capable in my role. I feel that I am better equipped to handle the challenges that come with managing a team and running a shift, and I'm more comfortable stepping up to take on new responsibilities.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
One of the most popular activities was our regular team outings and social events. These events were a great way to get to know my colleagues better, build relationships, and have fun outside of work. We would often go out for meals or drinks, participate in team-building activities, or attend local events and festivals together.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
First and foremost, McDonald's is a company that values its employees and invests in their development. Throughout my apprenticeship, I felt supported and encouraged by my managers and colleagues, and I was given many opportunities to learn, grow, and succeed. The training and education I received were invaluable in helping me to become a more effective shift running floor manager, and I feel that I have gained many valuable skills and experiences through my time at McDonald's.
What tips or advice would you give to others applying to McDonald's?
As a former McDonald's apprentice, one piece of advice I would give to others applying to McDonald's is to start as a crew member first. This will give you a chance to understand the company culture and gain some practical experience before moving on to more advanced roles and training.
Starting as a crew member will also give you a chance to see if McDonald's is the right fit for you. It's a fast-paced and dynamic work environment, and it's not for everyone. By starting as a crew member, you'll be able to see if you enjoy the work and if you feel comfortable working in a busy, high-pressure environment.
Starting as a crew member will also give you a chance to see if McDonald's is the right fit for you. It's a fast-paced and dynamic work environment, and it's not for everyone. By starting as a crew member, you'll be able to see if you enjoy the work and if you feel comfortable working in a busy, high-pressure environment.
