Service Integration and Management Consultant Review
at Capgemini
Degree Apprenticeship
Information Technology
RM3
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a Service Integration & Management Consultant and so I work within transition teams to introduce new services into a client or to transition services from an incumbent to Capgemini. I am responsible for ensuring the processes and functions are transitioned to enable to Capgemini to administer the services agreed on contractually. I review and create process documents using ITIL processes and service models. I also ensure that the ticketing system (i.e. ServiceNow) is fully operational and meets our requirements.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme as I am able to use my learnings from the programme to implement into my work and vice versa. Being able to practice what I learn in the real world provides me great value. The programme is interesting and challenges my thinking which has enabled me to grow.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have been able to learn and develop my skills significantly within my role. I have been able to deliver and attend large workshops to present my ideas and work with Capgemini teams and the client to deliver an agreed service. I have undertaken different training courses to improve my skills and knowledge within this area.
Structure and Support
How well organised/structured is your programme?
5/5
There is clear structure within my programme and this has been consistent from the beginning of my programme. I am aware of when I am due to have lectures, be onsite at the university and when my deadlines are. These dates rarely change and so it enables me to plan my time well.
How much support do you receive from your employer?
5/5
My employer provides me with 20% Off-the-job training, therefore allowing me to attend lectures during the working hours and taking time during the day where needed to complete my learning/attend university days/study leave and exam leave. My employer and colleagues also offer great support and advice based on their experience so can help me to firm my understandings.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider offers me support by online live lectures, additional reading, appointments for queries and are available via email at any time. Whilst this applies to my actual knowledge, the training provider (university) also offers me support personally and for career growth and progression by coaching calls and study aid.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification allows me to practice what i learn in my role and has significantly aided my confidence within my role as I can apply this directly. I also have greater understanding of what others do within their role and so understand their requirements from me and mine from them - this allows me to see the bigger picture of how things link together.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
My company offer a wide range of additional activities - i have participated in several volunteering opportunities where I have visited different schools/spoken to different people about my experience. I also took part in the Palace2Palace charity bike ride with members in my company. There are also a range of networking events and community days which I have attended to understand more about my company and network.
Recommendations & Advice
Would you recommend Capgemini to a friend?
Yes
Why?
Capgemini is a large organisation which is made from great people. Capgemini is an inclusive workplace and allows for real growth. Due to the size of the organisation, you're able to move around and try different roles until you find the role fit for you, with the support of Capgemini to thrive and do this.
What tips or advice would you give to others applying to Capgemini?
Capgemini value people for who they are - being yourself is all they want. Capgemini do not expect you to know how to do everything or know everything, as long as you have clear passion and drive then they will help you to learn and grow more. Capgemini admire inquisitive minds so don't be afraid to ask questions!
