Business Admin Apprentice Review

My roles and responsibilities includes giving out and resetting passwords to log in users using the ESR (Electronic Staff Record) website and using the OLM (Oracle Learning Management) matrix application. I attend each month a Virtual Induction meeting where new users will need to access logins to the ESR website. Staff cannot access the system for information relating to their job role if I do not give out their login details for ESR.
Also, I record fit mask sheets onto the OLM matrix, recording signing in sheets onto the drive and the ESR website. I reply to and answer NLMS queries by using the Outlook application and phone calls and updating the learner’s matrix. I also update certified courses on the user’s matrix using the ESR website and OLM matrix application. Bi-Weekly, I scan and record sign-in sheets onto ESR and to the Windows Network Drive. If it has not been completed, then the staff training data would not be updated and if the staff training is not up to date, the breaching compliance could have an impact on their job role. This also includes the staff’s training not being certified or the people who have attended or not attending training sessions on ESR as well. Finally, every month, I update user guides regarding the ESR website by adapting the recent user guides that were saved on Microsoft Word.
The new skills that I developed at this job are being flexible with my tasks, always contributing to the team, showing that I am determined to do anything required, always working hard and always showing enthusiasm to the team. I am always very punctual with my tasks and show support to everyone in the organisation. The experience and skills I have developed during this time may result in a permanent position or provide a reference and help for newer jobs available. In addition, I have been getting feedback each month from my manager and discussing new goals, tasks and improvements. Last month, my goals/targets were to re-design the ESR notice board for new and existing members of the team and my improvement was to work on time management.
My strengths include being able to maintain positive relationships with the team and the organisation. To be able to meet deadlines, complete tasks on time and take care of my work and to able to present myself professionally in the workplace. Regarding my weaknesses, it is difficult to get ideas and think of solutions to the problems. It is also difficult to say the correct words and structure sentences together and it is difficult to take the lead in the situation whether to find solutions or to organise a whole project. My opportunity regarding my apprenticeship is moving forward with my career plan by being an Administrator at the NHS. Adding another qualification such as a Business Admin Apprentice Level 4 would help me spread my career choices and other career choices with the qualification such as a Business Consultant or an Office Manager. My threats include the apprenticeship is decided by the employer, on who has worked hard on their jobs could impact my future career and complaints by users who are unsure of the new system online.
I use my English skills to identify any errors and correct the module carefully. I have been practising this every time I check for spelling checks and grammar in my sentences.
I complete tasks to organisational standards by using the organisation’s email signature. Sending letters, we use a template from the organisation’s intranet site. I make sure I use the correct templates for documents and follow the standards. I proofread what I have written and make sure they have the correct information and details. I follow the standards when providing information to staff over the telephone who need the logins to their accounts. I make sure I follow security for data protection and verify their details before giving out information.

The programme well organised and has helped me answer and understand the queries more clearly. The programme has helped me in providing me with further development of my skills and understanding of my job role and to help me practice and revise for End-Point Assessment in order to achieve my qualification.

I receive most support from my employer and the team by giving me advice and understanding when I need help in order to answer queries for my workshop tasks. My employer would help me if there was a issue that need to be corrected. For example, if there was a error on the attendance sheet that needed to be looked at. My employer would also support me in a 1 to 1 session where there is a discussion to observe my process and obtain feedback and discuss future objectives and improvements.

I receive most support from my training provider as I ask queries regarding to the workshop tasks and able to discuss with me to show my understanding on what to do and able to provide hints and advice on the workshop tasks to show what I can do to in order to achieve my qualification

What I am learning through my workshops and my 1 to 1 sessions with my tutor helps me to become confident and helps me suggests ideas towards my team. It also helps me apply further knowledge to my job role. For example, understanding the stakeholders and understanding the Power and Interest grid.

Yes

The NHS is a public service and helps everyone in the community. The NHS has helped everyone during the COVID-19 Pandemic and provide medical service and ensure to protect everyone and their health, including wellbeing. The NHS provides training service to all staff to ensure everyone is certified to provide to the public as well.