Customer Service Practitioner Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Helping Sages customers with their payroll product and delivering assistance and advice that comply with legislation and correct practice in the program
To what extent do you enjoy your programme?
5/5
I am really enjoying my time as an apprentice at Sage. I feel welcome and well accommodated.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new troubleshooting skills through learning which questions to ask and when to ask them. This skill is complimented by my communication skills, these have been greatly developed through objection handling and adapting my language to suit the needs of each individual customer
Structure and Support
How well organised/structured is your programme?
5/5
the training we received was amazing and set us up well to begin taking calls. We are supported well by a range of coaches and I am always able to contact my manager/supervisor whenever I need to.
How much support do you receive from your employer?
5/5
i receive great deals of support by my manager, HR team and coaches. My manager and I have 121s in which i review my progress over the past months and my coaches give me frequent feedback
How much support do you receive from your training provider when working towards your qualifications?
5/5
i receive a great amount of support from my training supervisor, support is always easily accessible by email and they give amazing guidance when i am stuck with work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
during my apprenticeship I learn about Sage and its customers (internal and external) I have completed work throughout the apprenticeship that has helped me within my role as i can apply the knowledge to the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we have things like Christmas parties, a recent brand event and charity days
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Sage are accommodating, supportive and totally fair on me. My colleagues treat me with respect and my coaches/manager are dedicated to developing my skills throughout my time here
What tips or advice would you give to others applying to Sage (UK) Ltd?
reciprocate how they treat you and you will find development and success in your role
