TRAVEL AGENT Review
at TUI UK & Ireland
Level 3 Apprenticeship
Marketing
Chelmsford
Review Submitted: April 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves around customer service and making customers happy. Apart of completing my apprenticeship tasks I book holidays and, deal with holiday enquiries. I also help customers if they have a problem with their booking
To what extent do you enjoy your programme?
5/5
I really enjoy this because my colleagues and managers are really supportive and always give a helping hand when I am struggling or not know something. I have always wanted to work in the Travel and tourism industry so I am really happy that this opportunity has been given to tme
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have gotten a lot more confident in communicating with customers and my team colleagues. I have also gained knowledge about destinations around the world
Structure and Support
How well organised/structured is your programme?
5/5
My manager has put in place one day a week for me to be completely off the shop floor and focus on my apprenticeship tasks to be able to successfully finish my apprenticeship. I am really grateful for this as my manager is really supportive
How much support do you receive from your employer?
5/5
My manager is really supportive and always makes sure that I am up to date with everything and if I have an issue, he always tries his best to put something in place in order to get it sorted
How much support do you receive from your training provider when working towards your qualifications?
5/5
My manager and colleagues are always there when I need help whether it's to just check for any spelling mistakes or any questions that I may have. Like I answer in previous box, my manager has put at least one day a week for me to be off the shop floor to be able to focus on my apprenticeship work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have completed extra training since I am an apprentice, which has helped me has e better in depth understanding of my job role. The extra modules have helped me gain knowledge about different destinations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have recently been accepted for an Educational trip for TUI River Cruise, which has taught me what our river cruises have on offer and gave me a taste of what our customer can expect. This has given be a confidence boost when it comes to selling our TUI River Cruises. I also have attended multiple virtual trainings within the company
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
The support I have been given over the past few months has been unbelievable, would recommend TUI to anyone
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself and enjoy the adventure
