Travel Consultant Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Preston
Review Submitted: April 2022
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
On a day to day basis I deal with customers both face to face and over the phone regarding new current and past holiday bookings, currency and answer any queries in which can be regarding passports, covid, holidays etc.
I am responsible for changing the window deals every morning, this needs to be done by 11am evry morning.
Occasionally I open the bureau ensuring our totals are correct, balancing the till and checking for any orders.
I am responsible for changing the window deals every morning, this needs to be done by 11am evry morning.
Occasionally I open the bureau ensuring our totals are correct, balancing the till and checking for any orders.
To what extent do you enjoy your programme?
3/5
I enjoy creating the excitement of a new holiday and finding the perfect holiday for customers.
I enjoy my working environment, we have a family feel within the store and every one is a valued member of the team.
I enjoy the job itself however the working hours and pay is it's downfall.
I enjoy my working environment, we have a family feel within the store and every one is a valued member of the team.
I enjoy the job itself however the working hours and pay is it's downfall.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have gained geographical knowledge for example time zones, continents and landmarks.
I have also gained knowledge on money laundering within Travel, currencies of different countries and how to sell currency safely.
My ability to multi task has improved as well as my ability to market and sell a product.
I have also gained knowledge on money laundering within Travel, currencies of different countries and how to sell currency safely.
My ability to multi task has improved as well as my ability to market and sell a product.
Structure and Support
How well organised/structured is your programme?
2/5
90% of learning is digital as someone who takes in information much better within a classroom environment I do struggle. I feel that we should have more face to face learning.
How much support do you receive from your employer?
4/5
I feel as if I am valued as a regular member of the team and I have support from my team members and the apprenticeship team.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I have an apprenticeship assessor in which guides me through the entirety of my process ensuring everything is correct and helping me where and when I need it. We have calls at least once every 6 weeks I do feel as if I could use more however the assessors are always available to contact.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I gain knowledge in all areas in travel meaning I have knowledge in all sectors within the buissness i.e. geographical information, visa information, time zones, destinations etc.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
There are no extra-curricular activities as far as I'm aware.
They do have educational's in which you can apply for to travel free of charge to learn about the destination.
They do have educational's in which you can apply for to travel free of charge to learn about the destination.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Everyone is a valued member of the team and there is a lot of ways recognition is given. If travel is something you are interested in TUI will help you gain knowledge and offer you a guaranteed full time job once you have completed your apprenticeship.
What tips or advice would you give to others applying to TUI UK & Ireland?
Show your personality, travel experience or industry experience isn't necessarily needed. They look for someone outgoing and confident that will speak to customers and excel in selling holidays. Ensure you do some research on the company, learn the slogans, motos etc and use them to your advantage!
