Customer Care Assistant Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Kettering
Review Submitted: April 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Making sure all customers are happy and comfortable in the restaurant, dealing with any complaints professionally, doing basic cleaning and detail cleaning jobs, working as a team to provide 4-star quality delicious food.
To what extent do you enjoy your programme?
5/5
I enjoy learning new skills and information. I find that as I have never worked in the catering and hospitality sector before, it has given me the skills, knowledge and confidence that I need in order to do a good job.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt lots of new skills such as how to deal with customer complaints and conflict resolution, and have gained new knowledge about the hospitality sector, such as the different types of customers, and their needs/ wants/ expectations. I have also learnt a lot more about Mcdonald's as a brand.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised and easily accessible, I can always message my mentors if I need any help or have any questions.
How much support do you receive from your employer?
5/5
I received help by being given a couple of hours each week to learn new skills and complete training whilst on the job.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received lots of help, from one to one phone calls and emails.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has helped me to perform better at my job as I have never had any experience in this sector before, and helps me to understand how I can meet customers needs and expectations better etc.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
RMHC events which I have been helping to plan, there is football events but I am not interested in that.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
The company helps you to progress whilst you work and always are looking after you, and your wellbeing, such as with love to listen surveys
What tips or advice would you give to others applying to McDonald's?
To make sure you are coming to work with a positive attitude, and ready to work as a team.
