travel advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Marketing, Customer Service
Bristol
Review Submitted: April 2022
Overall Rating
3.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Answering phone calls, dealing with customer enquiries, getting up quotes together, taking balance payments, exchanging currency.
To what extent do you enjoy your programme?
5/5
really enjoy it. its really nice to make people happy with booking their holiday.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Becoming more confident when talking to people over the phone. Improved my maths skills with counting money etc. Learning about different places around the world.
Structure and Support
How well organised/structured is your programme?
3/5
organised well in regards to what it is i need to learn to enable to me to perform the job well. could improve on staffing issues as can get busy in store therefore more pressure on the team to deal with all customers in a short time limit.
How much support do you receive from your employer?
5/5
my employer is fantastic with support. always making sure im getting on ok and other colleague are always there to help me with whatever i need.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Not had much support to do with my course yet, mainly been doing on the job things. havent started any coursework yet.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
havent started any of my course yet as im having to work aa normal staff worker due to staff shortages.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
not sure
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
A positive working environment, learning about different holidays types and countries can be really inspiring. lots of fun meeting new people and feeling like youre always there to help your customers.
What tips or advice would you give to others applying to TUI UK & Ireland?
being prepared to speak to alot of new people e.g third party organisations whihc the company works with.
