Reservations Apprentice Review
at Hilton
Level 2 Apprenticeship
Marketing
Southampton
Review Submitted: April 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role on a day to day basis involves checking through bookings made from the previous day, from this reach I out to guests to via email or over the phone to see if I can assist in anyway to make there stay that much better. I check through arrivals for the following days ready for when our guests arrive.
To what extent do you enjoy your programme?
4/5
Whilst being on this programme, I enjoy working in the office environment and learning new skills daily along with facing difficult challenges which has been making more and more confident. I enjoy this programme very much and I wish to carry on my career throughout this. I enjoy the day to day tasks I'm challenged with.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
From this I have learnt many new skills which involve customer communication and interactions which is something that I wasn't my strongest with before this role in Reservations. I have learnt things like how to take payments and process refunds etc. Also with picking up the phone to customers.,
Structure and Support
How well organised/structured is your programme?
4/5
Mr programme is very well organized within this in a sense that I have deadlines for things that are set. Throughout each department within the hotel we all work together in a way that communication is clear when needing things for guests the structure and how it is controlled is known by all departments.
How much support do you receive from your employer?
4/5
Throughout my working day I receive a huge amount of support from my employer where needed, my manager is always happy to help and patient with me if I don't understand a certain something within my role at the office. Even when everyone is busy the office is always willing to help with something if if its not their area.
How much support do you receive from your training provider when working towards your qualifications?
5/5
when working towards my qualifications my training provider is always willing to help when I ask a question or even just anything that I may be stuck on at certain times, during the time in our catch up calls she is willing to talk me through things that I may be struggling on or certain areas.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that my training provider helps me to perform better in my role by helping me with the areas of thing that I may struggle with slightly, and talking me through them, throughout this I always ensure that I am taking notes and writing down important information which has helped me improve daily and means I don't have to use my notes as often.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Here at the hilton there is many other kinds of activities that the office and i can get involved in and help with throughout the departments. during these times the hotel comes together as a whole and often helps with the operations side and setting up/putting away for event and catering.
Recommendations & Advice
Would you recommend Hilton to a friend?
Yes
Why?
I would most definitely recommend Hilton to a friend! This is because Hilton as a brand are always supporting each other and departments with in the hotels work together to make guest experiences the best they can be and come in together to help with events and big conference etc, being apart of Hilton is like having a another family the way we all help each other.
What tips or advice would you give to others applying to Hilton?
The advise I would give to others wanting to apply for Hilton is always be your self and every single person that works in with in Hilton are always willing to help and you will never feel not helped or alone. Working in Hilton is working with and around another family.
