Assistant Spa Manager Review
at Hilton
Level 3 Apprenticeship
Southampton
Review Submitted: April 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work with a team of around 20 other team members and I help to manage the Spa alongside my manager. This is to have a strong and steady business to carry out treatments and offer Spa services. I need to ensure all training is carried out with my team, I carry out admin duties such as return to works and appraisals etc
To what extent do you enjoy your programme?
4/5
I enjoyed the programme I took part in, it gave me an insight into different areas which I didn't know about before. The programme met my expectations and it was what I expected. I got to apply what I have learnt every day so it is very relevant to me.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt different aspects such as learning techniques and styles and how to adapt these to different team members. I have applied different appraisal techniques and management styles in my day to day job. I have built up lots of confidence in most areas of the job which I didn't have before.
Structure and Support
How well organised/structured is your programme?
4/5
It was well structured, I did have a few different mentors but they were all very supportive and helped me whenever I had any questions. The zoom calls were always carried out on time and were for a reasonable duration which made it felt like they were giving me their full time.
How much support do you receive from your employer?
5/5
My employer has been very supportive - she had helped me with any questions I have regarding the learning. She has always supported the times out I need to carry out the calls and also to carry out the work. Her attitude, support and guidance has been very helpful to me
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have received a lot of support from my latest mentor who has been very thorough ensuring I have carried out the work to a high standard. Whenever I have emailed with questions, I have always received a prompt helpful response back to allow me to continue with my learning and work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I strongly believe the qualification has helped me in lots of different aspects as it's very relevant to my daily job life. I feel I know a lot more about mentoring a team, appraisals, self assessments etc and I can also pass this information onto other team members too.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are lots of company events I am able to take part in - this includes attending a recruitment session to help recruit for the hotel; holding events at the Spa to gain interest and to build awareness. The apprenticeship ahs also helped me with this as I have an increased knowledge.
Recommendations & Advice
Would you recommend Hilton to a friend?
Yes
Why?
I believe it is a great company to work for with lots of support from the management team. I have progressed up a few positions since I started with the company so there is definitely lots of progression. The training is ongoing and I am always learning with the job.
What tips or advice would you give to others applying to Hilton?
I would definitely suggest to explore what Hilton have to offer as I believe they are a great company to work for. We have great perks at working for the company, great progression and other areas which can help build your confidence and awareness for future job life. Definitely recommend
