Administrator Review
at TUI UK & Ireland
Level 3 Apprenticeship
Business Operations
Luton, Bedfordshire
Review Submitted: April 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work within the HR function to deliver high quality apprenticeships within the business. I manage our induction paperwork and support our coaches. Recently I supported the team in putting on our first apprenticeship awards ceremony and organised the event agenda and the project running of this ceremony. I also process the invoices for our team and liaise with these providers. I also manage our shared mailbox and respond to any queries coming in through there.
To what extent do you enjoy your programme?
4/5
I have learnt new things throughout my programme and have been well supported by my manager. Studying business administration has been a really interesting opportunity and allowing me to develop new skills and develop old skills to support my career development. The exams of the course have been a little struggle, due to the way their written.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since being in this role my confidence has grown. I have developed my communication skills, especially in the last year with organising an awards ceremony, I have communicated with new people across the business, including up to board level. I have also developed and continue to work on my time management skills to fit with the changing day-to-day work.
Structure and Support
How well organised/structured is your programme?
3/5
Due to furlough my programme was quite disrupted and it was quite hard to readjust coming back into my role following my return to work. I am very fortunate to be well supported my manager and my team and they support my apprenticeship study and training. Within my team we try to schedule a day a week for study and if this is missed it is rescheduled so I can complete my assessments for the apprenticeship.
How much support do you receive from your employer?
5/5
I have regular catch-ups with my manager to discuss my workload and my apprenticeship. If I am struggling with certain tasks she supports me or directs me back to my coach with questions to support my understanding. I am also supported by other people within my team who ask how my apprenticeship is going and support my observations and tasks for my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is TUI so as mentioned previously I am well supported within my team and from the business and have been able to secure time to work on my apprenticeship work and develop new and existing skills. Any issues I can bring these to my manager and/or team where appropriate.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As mentioned previously I feel that I have developed my skills. My communication with stakeholders has improved and I have a clearer understanding of the structure within the business and how my team fit into this and how I fit in this within my team. I have also a clearer understanding on technology, GDPR and personal development,
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
This has reduced significantly since the pandemic, however before this we had social clubs which met in person, this has now switched to virtual. There is a book club, a theatre club, tv club. We ran a TUI choir which performed in the local area as well as at our town halls.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
The company make you feel valued. There are new opportunities popping up all over the business and there is always support available. There is a fun environment within the business. My team are all supportive and we hold events within the HR function and our Town Halls contain key information as well as Q&A sections and also fun events happening around the business. We also have great incentives and competitions happening throughout the year.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself. It's a fun and exciting business providing great experiences to our colleagues and customers and this is really echoed throughout the business. Everyone is really welcoming and friendly so it's important to be yourself and show how you can support the business and you'll fit right in.
