Travel Advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Camborne
Review Submitted: April 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Tailoring holidays to customers, helping customers with entry requirements, creating quotes, selling insurance.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme, lots of useful information with the training for the role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
developed existing customer service skills, increased my confidence, travel knowledge and computer skills.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well structured and organised, it is well paced for the amount of work.
How much support do you receive from your employer?
5/5
my manager and assessor are excellent for support and allow me total flexibility to complete the work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have received lots of support from my assessor, she is always a message away if I need her.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel it is a great help as it expands my knowledge and I can use this within my role. I also have increased confidence when dealing with certain situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
It is a great company to work for, great benefits and opportunities.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be confident in your knowledge, show your personality - this builds rapport and creates repeat customers.
