Travel Advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Arbroath
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a retail travel advisor. My day to day is selling holidays, insurance and other products in relation to travel. I also do a lot of admin work such as amendments, cancellations and dealing with customer complaints.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoyed my programme as I have worked with two amazing teams. Of course covid happened right in the middle which caused some issues but that was out of anyone's control.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned to become an experienced seller and also learned how to take charge of a project. I have developed my IT skills as my whole job is working from a computer
Structure and Support
How well organised/structured is your programme?
5/5
The structure was very will organised as we had a plan in place and followed it pretty well. Again because of covid this was halted but it was so well organised that when we did resume it was very easy to get started again
How much support do you receive from your employer?
5/5
My employer was very supportive, making sure we had allocated time away from my job duties to complete my course work and then pushing and encouraging me to take on more responsibility to better my expereince
How much support do you receive from your training provider when working towards your qualifications?
5/5
I had monthly calls with my assessor to go over all the work I had submitted and to also help with anything I may be stuck on. He was very encouraging and very supportive and always adjusted any plans to suit around my busy job role.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel it has helped because I got to look into the role at a more detailed level than most advisors would have. I got to look into why we do certain things certain ways and understand it.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
During my apprenticeship, I have gotten to go on a educational to Majorca. Be apart of organising the apprenticeship awards and even personally going to travel and meet my colleagues form my home working team
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
The company are very focused and encouraging of their apprentices and will do anything to help them achieve and then also help you progress when the programme is done.
What tips or advice would you give to others applying to TUI UK & Ireland?
Make sure this is something you really want to do as, as much as the job is a fun exciting day the work load can be a lot some days but it is fully worth it
