Travel Advisor Review
at TUI UK & Ireland
Level 2 Apprenticeship
Customer Service
Swindon, Wiltshire
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role of a travel adviser involves a lot of tasks not just selling holidays. You book peoples first ever trip away,weddings,protect them with insurance etc. Seeing their faces light up when you tell them it's booked is so rewarding. We also solve problems this makes our customers feel wanted .
To what extent do you enjoy your programme?
5/5
I enjoy my job ,because no two days are the same. Coming into work you never know what to expect which is what makes this job so interesting.The learning opportunities that come with this role makes everyday with it. Being able to be an apprentice but not feel any different to my colleagues is the best.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have become a better people person and by this I mean talking to strangers not just in person but also on the phone customers or suppliers. Being able to more confident in my job has also helped me in life outside my job. I am always improving in my role.
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
I receive so much support from my whole team. They know I need to study so make sure it is on the rota and I have time to do so. If i'm stuck for my tracker or things to study they help suggest things for me to look at.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support from my apprentice coach is amazing , no matter what questions I have big or small I always get an answer and feel no issues vocalising my opinions or worries. We have regular calls setting targets to make sure everything is being done evenly and on time with dates.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
They care about their staff and customers. Always thinking of how we can help each other and give the best service to everyone so they feel listened to and involved. Tui is a great company to work for and I'm glad I came across the apprentice programme and look forward to completing it.
What tips or advice would you give to others applying to TUI UK & Ireland?
.
