MPP Admin Apprentices Review

Answering the phone and booking appointments, General admin activities and making sure waiting lists and emails are up to date. Contacting external stakeholders for copies of reports and clinic letters. Providing one on one support to the specialist physiotherapy team when needed. Processing referrals and discharging patients when appropriate. Dealing with patient queries.

There is a good structure to my programme and daily tasks. It usually involves us answering the new patient phone calls in the morning and booking them in. In the afternoon it gets quieter so we can do tasks and manage waiting lists etc. On quieter days we ensure our diagnostic lists are up to date and that our clinics are prepped for the next week.

I always have a manager or supervisor around so I can ask them for help if I need and if theres something I do not know how to do, they will talk me through it and teach me. My colleagues are also very helpful and I can contact them easily by the phone or talking to them in person.

I have regular catch ups with my training provider via teams and also can contact them by email for any help I may need. They also provide regular feedback on my assignments and tell me what I need to improve on or what else I need to include in my assignment which is helpful.

By attending the training workshops I learn new skills which I can apply in the work place. These include workshops such as assertiveness. I have used this skill when introducing a new process to the workplace and explained to my colleagues why I thought it was a good idea and how it would improve the service.

Yes

Work is easy enough to manage and does not interfere with work/social life. Good balance and good team to work with. You are able to get help for stuff that you are not sure on and can attend training to further your learning. Varied tasks to do and not too repetitive.