Planning Manager & Customer Readiness Lead Review
at E.ON UK
Higher Level Apprenticeship
Business Operations
Lincolnshire
Review Submitted: March 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Planning lead for the Business Transformation of E.ON UK I&C, with the key objective to move I&C customer base onto new nBS billing platform and deliver a future operating model as part of E.ON UK acquisition of nPower Business Solutions. Migration of significant volumes of I&C Sales customers, meter points and implementing a new organisational design to deliver FTE synergies
• Responsible for planning & tracking of new I&C organisational model implementation and the activities supporting the migration of customers off legacy systems onto a single billing platform.
• Lead on Customer Readiness activities across both the sales & service functions, working collaboratively across external comms, product development and the operations to ensure clarity on customer journey and engagement approach.
• Ensure new organisational capabilities are in place to support customers migration onto new platform, in particular through simplifying complex product and data sets to deliver key themes of changes & associated customer impact in a succinct way to the operational business.
• Responsible for planning & tracking of new I&C organisational model implementation and the activities supporting the migration of customers off legacy systems onto a single billing platform.
• Lead on Customer Readiness activities across both the sales & service functions, working collaboratively across external comms, product development and the operations to ensure clarity on customer journey and engagement approach.
• Ensure new organisational capabilities are in place to support customers migration onto new platform, in particular through simplifying complex product and data sets to deliver key themes of changes & associated customer impact in a succinct way to the operational business.
To what extent do you enjoy your programme?
4/5
Very much so, is relevant and interesting.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Coaching Mindset & Greater efficiency across colleague interactions
Structure and Support
How well organised/structured is your programme?
2/5
Quite well - although quite a new framework so still bedding in
How much support do you receive from your employer?
4/5
Lots of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
Great culture and incredibly supportive of people development
What tips or advice would you give to others applying to E.ON UK?
Be authentic and passionate about what you do
