Apprentice Fueld Technician Review
at Virgin Media O2
Level 2 Apprenticeship
Engineering
Sutton, Greater London
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I carry out the installation and maintenance of various telecommunications systems in homes and businesses. I also carry out sales pitches to each customer to help expand our network and Virgin Media as a business. I am also a point of contact for customers to have issues with their service made aware to our team.
To what extent do you enjoy your programme?
5/5
The programme and working day definitely does have its issues, but these issues are definitely made aware to relevant members of the business and each concern is looked into and resolved at some point in time. The programme is very well structured and there is plenty of support from team members.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have worked in previous jobs heavily based around customer service and manual work. This job has helped me greatly develop these skills as we get a lot of practice each day, meeting different kinds of people and dealing with different situations helps us to adapt and develop our skills.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very well structured. The work required of us as apprentices is made very clear and we are given clear targets in order to stay on top of our workload and keep to deadlines. This makes it very easy and stress free to carry out the work needed to qualify as a technician.
How much support do you receive from your employer?
5/5
We recieve plenty of support from our employers. At any given time they are just on the other end of the phone whenever we need assistance with anything or if we need a bit of advice. It is very easy to talk to our employers and they are always willing to help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider provides a lot of support to the apprentices taking the course. We have regular scheduled online meetings to keep up with our progress and set targets to what must be completed. The training provider is also readily available for whenever we may need any assistance from them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification helps us in our working role as it helps us to understand different aspects of the business and the job itself in order for us to change how we operate to abide by certain standards and regulations. This is especially true in terms of health and safety issues.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are regular and enjoyable social events between myself and my colleagues. We try to stay in touch as much as possible as it can feel very isolating at work. Even though we meet great customers on some jobs, we dont have a frequent group of people we see every day so keeping in touch as regularly as possible is a very good thing.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
This role allows you to develop yourself as an individual, become part of a great team and gives you great personal satisfaction. Solving a problem and knowing that you have helped someone multiple times a day is a great morale boost and gives great determination to be the best employee you can be.
What tips or advice would you give to others applying to Virgin Media O2?
Keep an open mind, be yourself and treat others kindly. Some customers are dealing with very stressful and sometimes unfair circumstances so interactions can be difficult but if you follow what you learn on the job you will have no problems and make the most out of these interactions with the public.
