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Financial Ombudsman Service

Business admin support apprentice Review

at Financial Ombudsman Service

Level 3 Apprenticeship

Business Operations

Canary Wharf

Review Submitted: May 2021

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
5/5 - Skills Development
5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a business admin support apprentice. I support my pods management team with a vary of tasks. I attend meetings, take minutes, create and take control of spreadsheets, analyse data, present presentations, organise team engagement and book in meetings looking at my teams schedules.
To what extent do you enjoy your programme?
5/5
10/10. I love my job and the opportunities it has given/ will give me.

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to organise myself in a more efficient way such as using teams and outlook calendars along with one note.
There is so much stuff I have learnt in such a small amount of time and I am looking forward to learning more valuable information and skills.

Structure and Support

How well organised/structured is your programme?
5/5
Very organised. Everything has already been set up for us since the day we arrived.
How much support do you receive from your employer?
5/5
My manager gives me so much support which I am grateful for but it doesn't stop there. The organisation as a whole is so helpful and friendly and want to see you succeed. All apprentices were also given a mentor each who previously started as an apprentice.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get a lot of support. It is a lot of work and can be stressful and a lot of it you have to do by yourself, however, I know if I need help it will be given to me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
6/10. I do feel as a lot of the work from the training provider doesn't relate to much of the stuff I do in my role and can be very general however I do know this will still help me in the future with other roles or tasks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are so many! The ones I have seen are all during lunch and virtual as we are currently in a pandemic. We have a women, christian, mothers, diversity, sports and may more networks.

Recommendations & Advice

Would you recommend Financial Ombudsman Service to a friend?
Yes
Why?
Such an inclusive, friendly and supportive organisation who really care about their staff. You do feel very looked after in all aspects including mental and physical health.
What tips or advice would you give to others applying to Financial Ombudsman Service?
An amazing opportunity which will teach you so much. If you are not sure on what you want to do in life this apprenticeship is a great stepping stone which will help build you.
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