Business Support Administrator Review

Item: Business Support Administrator at Financial Ombudsman Service
Rating: 3.7
Author: Anonymous

at Financial Ombudsman Service

Level 3 Apprenticeship

Business Operations

Isle of Dogs

Review Submitted: May 2022

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

5/5 - Skills Development

3.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Operations of administration for Investigations. Supporting team by reducing their work loads. Creating and monitoring Excel Spreadsheets, Writing minutes, allocating cases to investigators and ombudsman which gives me full control over our case queues.

To what extent do you enjoy your programme?

2/5

I enjoyed the support from my managers in my work role, However i felt there was a lack of support from the training providers. Although there were monthly catch-ups, I feel there should be someone who is a point of contact within the organisation.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

enhanced skills in the use of excel and other Microsoft Office platforms, Learnt skills on the Phoenix softwear, Verbal and written communication has been developed.

Structure and Support

How well organised/structured is your programme?

2/5

Structured in the sense we are well aware ahead of time of the catch up meetings. However I feel the trainer does not have much flexibility to work around our schedules.

How much support do you receive from your employer?

5/5

Immense support from many people at multiple levels.

How much support do you receive from your training provider when working towards your qualifications?

2/5

There was a lack of flexibility.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

2/5

I don't feel there is much correlation between the apprenticeship and the job role. Also the apprenticeship has helped with interpersonal skills

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes there are many social networks you can join such as Religious or sport networks.

Recommendations & Advice

Would you recommend Financial Ombudsman Service to a friend?

Yes

Why?

The Financial Ombudsman Service take pride in their staff and are always understanding of different circumstances of different people. They provide a huge amount of support to the employees.