Business support administrator Review

Item: Business support administrator at Financial Ombudsman Service
Rating: 3.3
Author: Anonymous

at Financial Ombudsman Service

Level 3 Apprenticeship

Business Operations

Canary Wharf

Review Submitted: May 2021

Overall Rating

3.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

2.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

Diary management such as booking meetings, scheduling rotas etc.
Collating agenda lists for weekly meetings.
Attending weekly meetings and writing minutes.
Editing and adding data to excel spreadsheets.
Creating presentations for specific events.
Emailing businesses and consumers.
Completing apprenticeship worksheets.

To what extent do you enjoy your programme?

4/5

I thoroughly enjoy the programme. I always have things to do, so I am able to stay productive throughout the day. I enjoy the flexibility in having the choice to work from home and going into the office only when I really need to.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

Writing minutes.
A huge focus on emotional intelligence, mental well being, inclusion and diversity, sessions have been very thought provoking.
Developed my knowledge of how to use Microsoft Outlook and Excel.
Gained a better understanding of data protection, GDPR and call verification processes.
Improved time management and prioritising tasks.

Structure and Support

How well organised/structured is your programme?

2/5

The company work is very well structured. There are many tasks given to me that I am very capable of.
The apprenticeship coursework could be structured better. A lot of the worksheets are generic and not tailored to my specific role so sometimes does not apply to me.

How much support do you receive from your employer?

3/5

I receive a lot of support. I have a mentor who I meet with on a weekly basis.
I am happy to approach colleagues of all levels for advice or help that I need.
We have different members in each of our network groups introduce themselves every week.

How much support do you receive from your training provider when working towards your qualifications?

2/5

I receive a lot of support. My training provider always responds to my questions and queries in a timely manner.
She gives good advice, explains things in a clear and concise way and is very approachable.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

It makes me seek out opportunities that I wouldn't have otherwise.
For example there was a sheet on budgeting, this was something I did not do within my role, I spoke with my manager and now I help manage the budget for staff engagement.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/5

Staff engagement - pod huddles, virtual games such as MasterMind over a MS teams meeting etc.
I plan to get more involved once we are back in the office.

Recommendations & Advice

Would you recommend Financial Ombudsman Service to a friend?

Yes

Why?

You get the opportunity to get that entry level experience, build up your knowledge and your skills.
They are welcoming, inclusive and diverse, have good benefits and a lovely building, really nice environment to work in.

What tips or advice would you give to others applying to Financial Ombudsman Service?

Be confident, have a good work ethic, showcase your talents and passions (does not have to be work related), highlight your skills and how they can be applied in the work space. Be open and willing to adapt and show that you have compassion for others.

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