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Higherin
NHS

Ops Manager Review

at NHS

Degree Apprenticeship

Healthcare

Manchester

Review Submitted: May 2021

Overall Rating

2.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role
2/5 - Skills Development
1.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Operational Manager managing paediatric critical care unit and anaesthesia is busy paediatric hospital. Managing patient flow and patient flow. Responsible for recruitment and management of admin team. Recruitment of medical staff including overseas doctors. Management of medics rotas and leave. Develop processes and procedures. Cost savings improvements. Compliance of manadatory training.
To what extent do you enjoy your programme?
2/5
I really enjoyed the first 6 months, the interaction with the tutors in face to face learning. Also it was interesting to meet and discuss with other colleagues on the course. All changed with COVID, very difficult to engage with online learning. Felt I was lost and difficult to be heard

Skills Development

Have you learnt any new skills or developed existing skills?
2/5
Yes, leadership styles and how to manage people. Project management and development and review of processes. Key principles in health and social care and theory. Lots of theory behind things that we do on a daily basis. Managing change and innovation - again things that are done daily but learnt the theory behind our thinking

Structure and Support

How well organised/structured is your programme?
1/5
Well structured but again when we moved to online learning, I had real problems with time due to working in healthcare during the pandemic and it was difficult to engage. Some people of the course were not affected and it felt obvious on the online learning. I felt slightly lost and I realise the support is there but I don't think the university truly understand the pressures were are under.
How much support do you receive from your employer?
1/5
Very difficult to receive support throughout the pandemic. Time that is allocated is sometimes difficult to take when working within healthcare and daily problems arise. I have had a change of management during the course and this has been problematic as my new manager not as focused on the degree
How much support do you receive from your training provider when working towards your qualifications?
1/5
Mikayla Hale the educational supervisor has been great and available when needed. Again I think it is difficult for the academic world to always appreciate the pressures when working full time in an acute hospital trust during the pandemic. I haven't enjoyed the past 12 months at all
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I have been able to put a lot of the theory into practice. I am not sure that the course is completely directed towards healthcare but this is a positive as the skills can be transferred to many different sectors. It has been interesting to see some of the theory
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I work within a large clinical service unit with a wide ranging multi disciplinary team. There are lots of social activities arranged plus a lot of well being activities for all staff. we have set up a running group during lock down and this has encouraged a lot of the team to take up running for the first time

Recommendations & Advice

Would you recommend NHS to a friend?
Yes
Why?
Manchester Foundation Trust is one of the largest NHS Trusts in the United Kingdom and presents a lot of opportunities for career development. There is a big emphasis and staff health and well being. Staff training and development is offered and annual appraisals promote staff development and engagement with training
What tips or advice would you give to others applying to NHS?
I would suggest researching the area where you are applying to. The Trusts Values and Behaviours are on the Trust website and it is worth taking a look and building these values into your interview and application. Visit the trust and the department where you are applying for a position
In This Review
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