Senior Retail Manager Review
at TUI UK & Ireland
Level 3 Apprenticeship
Logistics and Operations
Falmouth
Review Submitted: April 2022
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
3/5
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Skills Development
1.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Retail manager, I oversee seventeen staff and ensure risk and compliance, financial control, welfare and development of staff, handovers to assistant manager, one to ones with staff, deal with customer issues, complaints or escalations. We have a foreign exchange bureau I am also accountable for. I look at profit and loss reports to ensure we are profitable and meeting KPIS
To what extent do you enjoy your programme?
1/5
I used to enjoy it working in a smaller store however it has come to light since then that all the modules I was completing and submitting wasnt actually the correct information and I failed the modules that were completed. I also was given exactly what to prepare for my finals in my mock and my finals were completely different so feel I was marked down. I am now 4 years in to an 18 month program and still dont really know how to proceed
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learned new skills, these include things such as priority management how to handle difficult conversations, working with money and finances. How to be self aware. My apprenticeship has helped me write and handle reviews with my staff and generally in day to day activities I feel I have gained skills
Structure and Support
How well organised/structured is your programme?
1/5
I used to feel that it was well structured however as per above I also was given exactly what to prepare for my finals in my mock and my finals were completely different so feel I was marked down. I am now 4 years in to an 18 month program and still dont really know how to proceed. My assessor left Hart and noone advised me then I just failed and have had to recomplete a lot of work
How much support do you receive from your employer?
1/5
Honestly I don't receive any support any more, I used to be able to manage this myself in a quieter store as I would just crack on with work that needed doing but now I am in a busy store I never get given time to do this with
How much support do you receive from your training provider when working towards your qualifications?
1/5
I used to receive regular updates, now I get an email or call every now and then. I used to be able to manage this myself in a quieter store as I would just crack on with work that needed doing but now I am in a busy store I never get given time to do this with. On my call last week I had diaried it out but the lady never called me then said I didn't hear from you.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It definitely helped me improve I have learned new skills, these include things such as priority management how to handle difficult conversations, working with money and finances. How to be self aware. My apprenticeship has helped me write and handle reviews with my staff and generally in day to day activities I feel I have gained skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Company events - Yes meetings and conferences etc
Company activities - as per above
Social events - only really christmas dos
Any voluntary initiatives - we have local paper 'tui gurus'
Local community - no
Events / classes - some webinars
Location - Plymouth
Leisure / sports clubs - No
What do you do when you are not working? - N/A
Company activities - as per above
Social events - only really christmas dos
Any voluntary initiatives - we have local paper 'tui gurus'
Local community - no
Events / classes - some webinars
Location - Plymouth
Leisure / sports clubs - No
What do you do when you are not working? - N/A
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Apprenticeship aside I love my job. Work is a bit weird at the moment but that is just down to the pandemic, I love making customers happy and TUI put the customer at the heart of what they do. Theyve also aided my development to a senior manager since starting in 2014.
What tips or advice would you give to others applying to TUI UK & Ireland?
My advice would be that there is a lot to learn but it is worth it. I would say maybe not the industry to join right now in the middle of a pandemic but definitely a great industry with loads of challenges to keep you busy. the perks are great too
