Business support apprentice Review
at NHS
Level 3 Apprenticeship
Business Operations
Portsmouth
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is as a business support apprentice in the Mental Health Service at St Mary’s hospital for Solent NHS Trust. I provide administrative support to the service across different sites and work with my team to ensure our patients receive the best service. I also greet patients on reception and make sure that they are happy.
To what extent do you enjoy your programme?
5/5
I am really enjoying the role and programme so far. My team are very supportive and they listen to my ideas/help. I have already started having internal training with NHS Solent and external with the Chichester College group. I feel like the role will help me to develop and learn new skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Even though I have only been in the role for 3 weeks, I have already learnt and developed new skills. I have learnt about all the new systems, such as system one and the stationary/equipment system. I have also learnt about the procedures in place to complete tasks. In the role, I have developed in my customer service and call handling skills.
Structure and Support
How well organised/structured is your programme?
5/5
The programme has lots of different tools to stay organised. They use outlook which organises emails and meetings in a very clear, concise way. They also ensure that everyone has the correct equipment they need. Before I started, I was already submitted for meetings about my apprenticeship and role. They are also very good at communicating, which helps to organise what I need to do.
How much support do you receive from your employer?
5/5
I receive lots of support from my employer. My manager is very supportive and ensures we have weekly catch ups to make sure I am happy. I also have support from my team, who are always willing to help and teach me. My employer has also provided with me with a mentor, who is there to help and give me advise.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive lots of support from my training provider. I have an assessor who is friendly and is available whenever I have any questions. They also gave me support when they, my employer and myself decided to amend my apprenticeship from level 2 customer service to level 3 business administration, which will help and develop me more. The training provider also has teams to help with my wellbeing e.g counselling.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The business administration qualification is going to help me a lot to perform better in my role. It has all the relevant modules, which link to my role. For example, communication in a business environment, managing personal effectiveness in an administrative role and many more. I also believe that having that extra support, will help me feel more confident in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are a couple of extra curricular activities to get involved in at my work but unfortunately currently none of them are running due to coronavirus restrictions. However, me and my team are going to be taking part in a exercise programme to help us keep fit and positive. It will also bring out some healthy competition.
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
I would recommend the NHS as an employer for lots of different reasons. The first is that everyone I have encountered is a a friendly and helpful person. They also are really willing and able to help someone develop and progress on their role. There are also lots of different benefits working for the nhs e.g discount
What tips or advice would you give to others applying to NHS?
The best bit of advice I would give is to be positive and willing to learn. I would also encourage people to be determined and ensure that they will be happy to deal with diverse situations. You also have to have the ability to work as a team and work independently
