Trainee Assistant Review
at McDonald's
Level 3 Apprenticeship
Customer Service
Greater Manchester
Review Submitted: April 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My day-to-day role is to ensure that the business operates as it should and is as profitable as possibly upholding all McDonalds procedures and values. Being an assistant means overseeing how the shift managers are running their shifts and coaching them on any way they can improve.
To what extent do you enjoy your programme?
4/5
My programme is very enjoyable, the trainers were very nice and supportive. Something I noticed is that all the trainers have vast experience in the retail hospitality industry which meant their knowledge was incredible.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Structure and Support
How well organised/structured is your programme?
4/5
The programme is very organised. The trainers know exactly where you need to be at what date.
How much support do you receive from your employer?
3/5
My employer is fairly supportive. I receive most time which I’m entitled to which is great although given the nature of a fast paced restaurant sometimes you lose the time and don’t get given the time at any other point which can put you behind.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support is available, you can message the trainer at any point with any questions and the portals they have contain lots of information which is easy to navigate.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I don’t really think my qualification was related as much as it could’ve been, it was a hospitality qualification when I work in fast food so to me that’s not that related although obviously both retail, fast food just isn’t hospitality in my opinion.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Pre-covid my workplace often held event where all the restaurants can get meet e.g. awards nights/ quiz night. And now during covid my employer holds zoom calls woth similar events as well as bingo. And catch up meetings.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Quite w highly paid apprenticeship, you can move through the ranks quickly, learn lots of life skills.
What tips or advice would you give to others applying to McDonald's?
Be prepared for a fast paced environment and you really need to be a great people’s person as even if you’re not dealing with customers you’ll be interacting with employees.
