Customer Experience Associate Review
at Elior
Level 3 Apprenticeship
Business Operations
London
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
• Providing consistent 5 Star customer service as the first point of contact for stakeholders and external clients
• Efficiently handling and confidently dealing with objections and enquiries face to face and across multiple channels
• Undertaking administrative duties
• Social media and online content management – including editing website via Umbraco CMS
• Remaining composed and problem solving in a busy environment
• Efficiently handling and confidently dealing with objections and enquiries face to face and across multiple channels
• Undertaking administrative duties
• Social media and online content management – including editing website via Umbraco CMS
• Remaining composed and problem solving in a busy environment
To what extent do you enjoy your programme?
5/5
I am genuinely interested in the units and they engage me more with it, produce better work and contribute more usefully to work.
Also it fits in perfectly with my career aims. This choice of this programme makes me part of a well-considered long-term plan, meaning that I’m more likely to be committed to it.
Also it fits in perfectly with my career aims. This choice of this programme makes me part of a well-considered long-term plan, meaning that I’m more likely to be committed to it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Effective communication
Resilience and patience - increased workloads, strained resources, and rapid changes for teams, are challenging, and require professionals to show resilience and patience when working with others under these circumstances.
Time management, discipline, and accountability -
Empathy and Respect
Continuous learning
Emotional intelligence
Adaptability and flexibility
Customer centricity
Industry knowledge
Professionalism
Leadership
Customer service
Strategic thinking
Resilience and patience - increased workloads, strained resources, and rapid changes for teams, are challenging, and require professionals to show resilience and patience when working with others under these circumstances.
Time management, discipline, and accountability -
Empathy and Respect
Continuous learning
Emotional intelligence
Adaptability and flexibility
Customer centricity
Industry knowledge
Professionalism
Leadership
Customer service
Strategic thinking
Structure and Support
How well organised/structured is your programme?
5/5
The programme is clearly structured and very well organised. The administration is effectively handled by the course leadership, teaching and supporting highly throughout the year with enough teaching practice. Trainers are always very supportive and I really feel I have developed myself during this programme. Definitely recommend to all future interested individuals.
How much support do you receive from your employer?
5/5
I felt support, dedication and loyalty. Which has committed me as an employee to perform better at work, absent less frequently, and less likely to quit my job. Since, I do feel valued within my organisation. For me organisational support, is a major factors that has increased how I perceived support in my workplace.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The help and support of the training provider really helped me to achieve my qualification.
“Completely happy with my tutor and how everything was run.”
I loved being part of this skilful learning programme
Been a student here for 1 year now my trainer is lovely and so helpful and is always there to help me. You are all amazing!
“Completely happy with my tutor and how everything was run.”
I loved being part of this skilful learning programme
Been a student here for 1 year now my trainer is lovely and so helpful and is always there to help me. You are all amazing!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Improved productivity and adherence to quality standards. I develop skill sets that allow me undertake a greater variety of work.
Improved ability to implement and realise specific goals outlined in a company's business plan.
Increased ability to respond effectively to change.
Productivity increased.
Leadership level in any discipline, improves:
Competitiveness
Morale
Profitability
Customer satisfaction
Market share
Company reputation and profile
Improved ability to implement and realise specific goals outlined in a company's business plan.
Increased ability to respond effectively to change.
Productivity increased.
Leadership level in any discipline, improves:
Competitiveness
Morale
Profitability
Customer satisfaction
Market share
Company reputation and profile
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Volunteering, charitable and fundraising activities
There are lots of opportunities to volunteer – we get approached by local or national charities or take part in outreach programmes in the community.
By finding fresh ways to support good causes, we develop our problem-solving ability, emotional intelligence and creativity. Fundraising for a good cause also provide us evidence that we can meet targets.
There are lots of opportunities to volunteer – we get approached by local or national charities or take part in outreach programmes in the community.
By finding fresh ways to support good causes, we develop our problem-solving ability, emotional intelligence and creativity. Fundraising for a good cause also provide us evidence that we can meet targets.
Recommendations & Advice
Would you recommend Elior to a friend?
Yes
Why?
A company stands out for the ambitious employees and is one that frequently promotes from within. Corporate office and management value hard workers and acknowledge internal talent. Support and Training and Learning/Development is an important part of their values. This reason alone is very important and makes all of excellent employees excited to work for this company.
What tips or advice would you give to others applying to Elior?
Be careful with early demands – trust and rewards are earned.
Some new hires come to work with demands their first week of work, from how they want their schedules handled to how they'll handle their work, and more. Trust is earned. When you prove yourself by showing up and doing your work well, you will be given much more leniency on how you handle your schedule and work in general.
Some new hires come to work with demands their first week of work, from how they want their schedules handled to how they'll handle their work, and more. Trust is earned. When you prove yourself by showing up and doing your work well, you will be given much more leniency on how you handle your schedule and work in general.
Learning & Development Business Partner
at Elior
- Higher Level Apprenticeship
- Bedford, Bedfordshire
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