Operations Manager, Emergency breakdown Review
at The AA
Degree Apprenticeship
Logistics and Operations
Oldbury, UK
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Running the emergency breakdown contact centre operation, making decisions on service provision, management and leadership of 450 employees, ensuring regulatory requirements are met and service level agreement targets are achieved.
To what extent do you enjoy your programme?
5/5
It was extremely enjoyable, the time with Cranfield away from the job role was invaluable
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills around leadership, setting strategy, marketing, accounting, people management, management consulting and innovation. I have also developed existing skills in the management arena to improve my performance in my role and drive improvements within my department.
Structure and Support
How well organised/structured is your programme?
5/5
the program is structured very well, communication is sometime lacking but when asked all information is provided. the process of doing a module every 3 months then having an assignment based on this helps with my learning style.
How much support do you receive from your employer?
5/5
a lot, my line manager gives me the time and help needed, i also have a mentor to go to for advice and support in another part of the business which is great to test my knowledge, I completed my Thesis on a work based problem and had full access to people and information to support my findings and the business is now going to implement improvements based on my findings.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, we have close contact with our course director, student support team as well as my apprenticeship tutor
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
a great deal, the knowledge skills and behaviors i am learning are directly relatable to the role i do
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes, many, i am part of the driven women program, run an engagement team, am part of a strong team that has regular social events
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
it is a great place to forge a career, i started here 15 years ago with no qualifications as a call handler and now i am running a 24 hour operation
What tips or advice would you give to others applying to The AA?
be yourself, be positive, work hard and turn up for work and you can go far
