Customer Service Team Leader Review
at Optivo
Level 3 Apprenticeship
Business Operations
Hastings, East Sussex
Review Submitted: February 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I manage a team of Customer Service Officers, insuring that they get the development they need to perform their role and be their best selves. I allocate work and ensure that our service standards are met and that we are compliant at all times. I conduct 1-2-1's and appraisals and monitor performance.
To what extent do you enjoy your programme?
4/5
I enjoyed it better than I thought I would. I think the key element is being able to balance your work, personal and study time. If you can do this, then you'll enjoy the experience more.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have learnt a lot from the course. I've developed Emotional Intelligence, building relationships and communication skills and I also learnt about project management, of which, I had no previous knowledge of.
Structure and Support
How well organised/structured is your programme?
4/5
It has a good structure to it, you know beforehand what you're going to cover and you're given workbooks to study and refer back to, which are very comprehensive.
How much support do you receive from your employer?
5/5
I received a great deal of support and was given the time I needed to spend time on the course and giving a lot of encouragement from my line manager.
How much support do you receive from your training provider when working towards your qualifications?
2/5
They were there if I had any questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It's given me a greater awareness on how to manage a team and what I learnt was very relevant in my role. It covered problem solving, conflict management, self-awareness and motivational skills, all of which I feel I have improved on.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not at the moment because of Covid19, but there are some occasions outside of Covid that gives us a chance to socialise.
Recommendations & Advice
Would you recommend Optivo to a friend?
Yes
Why?
Optivo is the best organisation I've ever worked for. They are inclusive and diverse and treat their employees really well. They offer a lot of benefits and really look after the welfare of everyone.
What tips or advice would you give to others applying to Optivo?
Be honest, be yourself and be prepared. Do some research on the company, look at the job profile and think about how you meet the job criteria. You would normally be given a Competency based interview, so always bring examples of what you've done to the table and the outcome and impact of any situations you've encountered or resolved.
