Repairs Service Manager Review
at Optivo
Higher Level Apprenticeship
Construction
London
Review Submitted: May 2021
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Management of a team of 12 who schedule repairs for operatives. Monitoring subcontractor budget, complaints and other issues that might arise throughout the day. Coordinate collaborative working with other departments to ensure residents repair needs are being met.
To what extent do you enjoy your programme?
4/5
I enjoy being able to demonstrate that I am already doing things as I should be, applying a model or theory to the way I am working. Finding other ways to manage specific tasks. Learning new things that I don’t necessarily do now such as project and finance management.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed line management skills, set awareness, managing conflict, communication especially through the pandemic and working from home.
Structure and Support
How well organised/structured is your programme?
3/5
I think it is structured well
How much support do you receive from your employer?
2/5
Whilst working from home the repairs team have continued to deliver a service. Finding time to carry out assignments isn’t always easy and the daily duties still need to be done so it has been a bit difficult at time to meet deadlines
How much support do you receive from your training provider when working towards your qualifications?
4/5
Training provider is great, she is always available when I need her help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like it has empowered me to make decisions confidently, where I may have doubted myself before.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not really
Recommendations & Advice
Would you recommend Optivo to a friend?
Yes
Why?
Optivo help develop staff and provide opportunities for training such as this programme.
What tips or advice would you give to others applying to Optivo?
To be able to demonstrate transferable skills even if no experience in role they are applying for. Optivo value people and teamwork, showing that you are a people person and customer focused is important.
