Frontline customer service advisor Review

Item: Frontline customer service advisor at DHL
Rating: 4.8
Author: Anonymous

at DHL

Level 3 Apprenticeship

Logistics and Operations

Castle Donington

Review Submitted: July 2020

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

On a day today basis;
tracking shipments & booking the parcels in, helping with customer service enquires, providing excellent customer service experience.

To what extent do you enjoy your programme?

5/5

All together I enjoyed my apprenticeship without my tutor and support of my parents it would not have got the distinction grade in the apprenticeship

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Listening to the customers better, handling the challenging situations better, providing better customer service all round, better time management, knowledge and service skills

Structure and Support

How well organised/structured is your programme?

4/5

The apprenticeship was mixed during the first few months hit and miss, but after getting assigned [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] my current past tutor I managed to hit all target criteria for the apprenticeship.

How much support do you receive from your employer?

4/5

I received a great deal of support from work and my apprenticeship tutor during the months of the apprenticeship, if I didn’t understand something I could ask another apprenticeship tutor I could ask.

How much support do you receive from your training provider when working towards your qualifications?

4/5

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I mangaged to get a distinction where as at one point I was thinking of quitting all together but with support that I had I managed to achieve the target grade I wanted.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

There are other activities such as DHL football and other activities that help with creating a great atmosphere to perform to the best of the abilities we all can