Customer Marketing Operations Intern Review

Item: Customer Marketing Operations Intern at Hilton
Rating: 5
Author: Anonymous

at Hilton

Placement (10 Months+)

Marketing

Glasgow

Review Submitted: June 2025

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Support and Guidance

5/5 - Company Culture

5/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

• Assist with the strategy, development, and execution of our marketing and transactional email campaigns and mobile In App Messaging and push, using Braze, our Email Service Provider (ESP).
• Support the creative solution improvement of design, process or technical challenges related to email and mobile projects.
• Monitor and analyse key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation.

Were you given much responsibility during your placement / internship?

Yes, I was given complete responsibility over my own working and meeting deadlines. I had full responsibility of coding and sending communications.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Coding skills
Problem Solving
Communication Skills

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I received great support and guidance, I had a full team of individuals who were there to support me and mentor me to enable my growth professionally and personally. The team went above and beyond to make me feel included and ensure I was leaving the internship with as much knowledge and skills as possible.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

There was a great company culture at Hilton, there was a balance of trust respect and open communication. We had so many recognition opportunities, including team member appreciation week, I always felt celebrated as an employee at Hilton.

How would you rate the inclusiveness of the culture?

5/5

How would you rate the social opportunities?

5/5

How would you rate the diversity initiatives?

5/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

I thoroughly enjoyed my placement, I felt it was the best decision for me personally as I thought it was important to get a feel for the corporate workplace before finishing university. The year was a combination of a great life experience, as well as a great learning experience and a step towards my career after university.