One Year Placement Management Intern Review

My day-to-day role consists of customer interactions, delivering and collecting vehicles, selling protection packages to customers, admin work, working amongst a team within the branch and lots of hours.

In branch I was given a variety of captaincies, whether that be Sales Captain, Service Captain, Debt Captain. During this time, I learnt different aspects in depth, which helped strengthen my general knowledge of the business.

B2B rapport building, dealing with customer interactions, complaints handling, P&L statement analysis, lead generation, risk management, problem solving, in depth communication.

I could not have asked for a more supportive group of people to work alongside me in my branch. My branch manager has helped and supported me throughout every step of my Enterprise journey and I feel incredibly lucky to have had him as my manager. The senior team have been very helpful and always there when you need to reach out.

The atmosphere within the branch is amazing, it feels like working with your friends everyday. Everyone in my branch as well as other branches have been very friendly and supportive throughout my placement. There is a big emphasis on sales and service, which can sometimes apply a bit of pressure which can effect the atmosphere of the branch. With the being said, my manager is always uplifting and boosting our morale as a branch.

I enjoyed my placement, it has taught me a lot and I feel as I've really grown as a person throughout this experience. Inevitably you have your good days and bad days, but thanks to my branch team we were always laughing and making the most of it. The working days are long and can often be working 55 hours a week, but a having a positive team doesn't make it so bad. This placement has taught me a plethora of knowledge I feel I will be able to take with me in the future.

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