Management Intern Review

I would check customers in and out of vehicles.
I would man the phones to make bookings and deal with any customer queries.
I would drive cars for many hours a day to deliver them to customers and pick them up.
When checking customers in I would be tasked with selling protection packages to them.

On paper yes I was as I was given corporate accounts that I had to manage, but in reality they were dead accounts that haven’t rented in the last year. As well as this, I didn’t have the time to build relations with the accounts due to the fact that I was driving and dealing with customers for so much of the day.

I have developed my customer service skills.
I am now more confident in regards to sales as well as dealing with customer problems.
My time management skills have been improved as a result of my exposure to work life and the fact I have had to balance tasks between my time

I was given a fair bit of support especially for my senior manager as well as my HR rep. If I had any issues they were always free to offer support and advice.

There was a very heavy sales culture that can be seen as somewhat toxic sometimes. It was however very welcoming and people were friendly when I started and throughout.

To put it simply, I didn’t. I really enjoyed spending time with the people I met and became friends with but the job simply was not what it was sold to me as. I spent a lot of time just driving and the heavy sales focus took me by surprise and I didn’t particularly enjoy that.

No