Business Management Intern Review

Item: Business Management Intern at Enterprise Mobility
Rating: 3.2
Author: Anonymous

at Enterprise Mobility

Placement (10 Months+)

Business Management

ST ALBANS

Review Submitted: July 2024

Overall Rating

3.2 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2/5 - Overview of Role

3.8/5 - Skills Development

3.5/5 - Support and Guidance

3/5 - Company Culture

3/5 - Overall Experience

3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

- Get customers checked into vehicles, making sure they are comfortable with any features in the car. Keeping them aware of any damages that may be on the vehicle and ensuring they understand the excess
- Delivering and collecting vehicles, ensuring customers are happy with the vehicle and customer service.
- Calling customers and getting details down ahead of their booking
- Writing up any claims that may have occurred
- Communicating with bodyshops and repairers about mutal customers

Were you given much responsibility during your placement / internship?

I was given a good amount of responsibility during my placement, I was in charge of BCM - Branch Claims Management. I took control of my own project where I had to improve one area of the branch and each member of the branch had certain jobs to do which you were held accountable for if weren't completed.

Please rate how meaningful the work you were doing was

2/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I have improved my customer service skills as I have had experiences dealing with issues and learning how to resolve them.
Leadership skills have been developed as I have had opportunity being in charge of certain captaincy roles such as branch claims manager and debt management.
Time management has been a skill that I have learned in a new capacity, the branch is a fast paced environment so being able to balance all the different roles with different deadlines has been enjoyable.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

3/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

Throughout my placement I regularly had one on ones with my branch manager, checking in on how I was finding the job, what my goals were for the month and reflecting back on previous goals.

How would you rate the support and guidance from your line manager?

3/5

How would you rate the support and guidance from the wider team?

4/5

Company Culture

What was the company culture and general atmosphere like?

General atmosphere at most of the time was enjoyable but at times there could be alot of bad atmosphere between branches in the area when giving each other cars.

How would you rate the inclusiveness of the culture?

4/5

How would you rate the social opportunities?

2/5

How would you rate the diversity initiatives?

3/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

3/5

Overall Experience

To what extent did you enjoy your placement / internship?

I enjoyed most of my placement, everyone I worked with I got along with and formed great friendships. The job was diverse in roles which meant that everyday was slightly different which kept it interesting. It was enjoyable to learn different aspects of the job which gave me good experiences.
The hours were long which was a negative and a majority of time we finished late this made it difficult to have a good balance of social life alongside the job.