Customer Experience Specialist Review

Item: Customer Experience Specialist at Unilever
Rating: 4.2
Author: Anonymous

at Unilever

Placement (10 Months+)

Consumer Products/FMCG

Kingston

Review Submitted: May 2024

Overall Rating

4.2 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.5/5 - Support and Guidance

4.3/5 - Company Culture

4/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

Assisting with a range of customer queries- primarily from a supply perspective. This could involve forecasting, chasing deliveries, checking stock, quality issues, order amendments ect. Customer facing role that involves good communication skills and problem solving. I am also involved in several meeting / reports within the company.

Were you given much responsibility during your placement / internship?

Yes- responsible for around 80 customers from a supply perspective with accounts ranging in size and strategic significance.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

My problem solving and communication skills have increased significantly.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

3/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I received adequate support, however it was difficult when joining given how much there is to learn. There was very little handover from the individual I replaced, so it involved taking a lot of initiative myself to get the answers and knowledge I needed.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

4/5

Company Culture

What was the company culture and general atmosphere like?

The overall culture is friendly and welcoming.

How would you rate the inclusiveness of the culture?

4/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

4/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

I have enjoyed it a great deal. It was a huge change compared to university, but has helped me become more mature and independent. There are aspects that can be improved, but as a stepping stone towards a career, and industrial placement at Unilever is held in high regard.