Commercial Marketplace Analyst / Customer Success Management Review
at IBM
Placement (10 Months+)
Information Technology
London
Review Submitted: June 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
5/5
-
Company Culture
5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
In Commercial and Customer Success Management, I work with sellers ensuring updates were captured, analysing year to year performance, providing data insights, working on NPS (client success), talking with upper management on new ways of working / finding efficiencies, organising team events, helping with HR tasks such as creating welcome packs etc.
Were you given much responsibility during your placement / internship?
Yes, every piece of work I completed at IBM was meaningful and impacted the organization in one way or another, whether this be from creating an organization chart to improve information flow to gathering, manipulating and presenting figures to upper management.
Placement students are also encouraged to take on extra tasks, or engage in projects outside of their direct role.
Placement students are also encouraged to take on extra tasks, or engage in projects outside of their direct role.
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Excellent management skills have been developed through working with effective managers.
Teamworking skills through collaboration on projects.
Confidence has been massively improved as IBM encourages people to question ways of working, thus fostering an innovative environment.
Strong excel, powerpoint, word skills have been developed.
Skills on admin tools such as Atlas and gainsight, the 2 CRMs I used
Teamworking skills through collaboration on projects.
Confidence has been massively improved as IBM encourages people to question ways of working, thus fostering an innovative environment.
Strong excel, powerpoint, word skills have been developed.
Skills on admin tools such as Atlas and gainsight, the 2 CRMs I used
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
I feel as though I could reach out to almost anyone within IBM for help and I would receive it, this significantly boosted my confidence for the rest of the year and allowed me to progress at a faster rate than I initially thought I would.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
IBM is highly renowned for their strong company culture that has a good work-life balance. Employees are encouraged to take breaks throughout the day to ensure you're not stuck at a desk for 9 hours.
With regards to events, it has been difficult due to COVID-19, however, we have booked an event for July when spaces open again.
Emphasis on diversity and inclusion, through webinars and clubs.
With regards to events, it has been difficult due to COVID-19, however, we have booked an event for July when spaces open again.
Emphasis on diversity and inclusion, through webinars and clubs.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I thoroughly enjoyed my placement, I was given the opportunity to expand not only my understanding of the solutions / IT industry but also as a person through the opportunities I got myself involved in. I was pushed to explore IBM and meet new people / network, which is exactly what I did and I have established a great network throughout the company.
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at IBM
5/5
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
What advice would you give to others applying to IBM
There is strong focus on the individual, so see if your values align with IBM's. I had previously completed a university project on the company culture at IBM and that is how I knew I wanted to work there. Be confident at the Assessment Centres and voice your thoughts but also show that you've acknowledged and understood the views of others so that you can tackle the questions as effectively as possible.
