Digital Support Level 3 Apprenticeship - The Wards Medical Practice

Digital Support Level 3 Apprenticeship - The Wards Medical Practice

The Wards Medical Practice are looking to expand their Medical Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Kilmarnock Practice.

Responsibilities:

• Provide day-to-day operational support for core clinical systems including EMIS PCS, Microtech Docman, eConsult, Patient Access, and Microsoft Office (Outlook, Word, Excel), ensuring systems are used accurately, efficiently, and in line with practice procedures.
• Support the digital appointment and triage process by managing bookings, processing eConsult requests, updating clinics on EMIS PCS, and directing patients to the most appropriate healthcare professional or service using digital systems.
• Accurately enter, code, scan, and back-scan clinical and other documents into EMIS PCS and Docman, supporting good data quality, effective audits, and safe information governance.
• Act as a first point of contact for system-enabled patient and staff queries, providing assistance in person, by telephone, and via Outlook email, while maintaining confidentiality and demonstrating excellent digital customer service skills.
• Process electronic prescription requests, test result queries, and GP/Nurse-led patient contact actions using EMIS PCS, ensuring correct workflow routing and timely follow-up.
• Follow and support practice policies on IT use, data protection, and confidentiality across all systems, including intranet and internet use, and escalate issues to senior staff where needed.
• Participate in audits, data collection, team meetings, system training, and service improvement activities, contributing to the development and refinement of digital processes that enhance patient care and operational efficiency.

What do they need from you?

• A passion to build a career within a medical setting.
• Confidence in your communication skills and telephone manner.
• A true eagerness and willingness to learn from those around them.

Salary:

£21,000 per annum.

Working hours:

Monday to Friday, 9am – 5:30pm.

Benefits:

• 5 weeks annual leave plus public holidays, increases to 5 weeks + 2 days after 5 years’ service, increases to 6 weeks + 1 day after 10 years’ service.
• BrightHR app providing access to all HR requirements.
• Bright Exchange marketplace offering a wide range of consumer discounts (similar to a Blue Light Card).
• Eligibility for the NHS SPPA pension scheme.
• On-site parking available.
• Excellent public transport links and close to town amenities.
• Regular social events for employees.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.