IT Technician Level 3 Apprenticeship - BuildStore

IT Technician Level 3 Apprenticeship - BuildStore

About BuildStore:

BuildStore is the UK’s leading provider of services and products for self-builders, renovators, and home improvers. From funding solutions to project management support, we’re dedicated to helping people create their dream homes. Our success relies on strong digital systems and responsive IT support — and we’re looking for a motivated ICT apprentice to help manage and enhance our technology across the business.

About the role:

As an IT Apprentice, you’ll play a key role in supporting the daily operations of BuildStore IT department. Working closely with the IT Manager, you’ll gain hands-on experience maintaining systems, resolving technical issues, and supporting ongoing IT projects. You’ll study towards a nationally recognised qualification while developing practical, workplace-ready skills.

Responsibilities

• Provide first-line technical support to internal users across the business.
• Assist with installing, configuring, and maintaining hardware, software, and network devices.
• Support the management of servers, cloud systems, and user access controls.
• Monitor and maintain IT systems performance, backups, and security.
• Log and document IT issues, resolutions, and system updates.
• Support IT improvement projects and technology rollouts.
• Help enforce data protection, cybersecurity, and compliance standards.
• Liaise with suppliers and external service providers when required.
• Deliver excellent internal customer service and clear communication.
• Manage and maintain the support ticket desk.

You will need the following skills:

• A genuine passion for technology and IT problem-solving.
• Strong communication and teamwork skills.
• Good organisation and attention to detail.
• Familiarity with Microsoft Office and Windows systems.
• Willingness to learn and develop technical skills.

Salary:

£19,050 per annum.

Working hours:

30 hours per week, Monday to Thursday, 9am - 4:30pm, Friday 9am - 1pm.

Benefits:

• Hybrid working (office Monday to Thursday, home on Fridays).
• Mentorship and hands-on experience with a professional IT team.
• Opportunities for progression within BuildStore after completion.
• Friendly, supportive work environment.
• Free on-site parking and accessible public transport links.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.