IT Support Level 3 Apprenticeship - Wayv Talk and Broadband

IT Support Level 3 Apprenticeship - Wayv Talk and Broadband

Wayv Talk and Broadband for Business is a fast-growing telecommunications provider delivering broadband, voice, mobile, I.T and connectivity solutions to SMEs throughout the UK.

Position Overview:

Based in our Sheffield office, we are looking for a highly capable IT Onboarding Specialist to join our team. This is a key role providing exceptional technical support to our clients and acting as a technical lead when onboarding new IT customers. You’ll bring strong hands-on experience across Microsoft cloud technologies and core infrastructure, combined with a customer-first mindset. You will take ownership of technical issues from initial diagnosis through to resolution, contribute to continuous service improvements, and support the wider team through knowledge sharing.

Responsibilities:

• Assist clients with the onboarding, configuration and setup of IT solutions and software.
• Provide technical support for IT and some telecommunications services, resolving issues promptly and thoroughly.
• Diagnose and troubleshoot issues across Microsoft 365, Windows Server, Azure, networking, endpoints and associated IT systems.
• Monitor and maintain the performance of customers systems and services.
• Perform regular health checks, patching reviews, and service audits to proactively identify risks and improvement opportunities.
• Keep abreast of new technologies and industry best practices to recommend improvements.
• Maintain detailed records of customer interactions, issues, and resolutions using our case system and database.
• Liaise with third-party vendors and suppliers where required, managing cases end-to-end to resolution.

Position Requirements:

• Proven experience in onboarding customers (MSP or multi-customer environment preferred).
• Strong technical capability supporting cloud-first environments, including Microsoft 365 and Azure.
• Experience with network diagnostics, network analytics tools, and troubleshooting techniques.
• Excellent analytical, problem-solving and decision-making skills with strong attention to detail.
• Strong communication skills and the ability to provide clear instructions to non-technical users.
• Ability to work independently and manage multiple tasks simultaneously.
• Commitment to providing high-quality customer service.

Preferred Skills

• Knowledge of Backup & Disaster Recovery
• Familiarity with cloud-based VoIP services and infrastructure.
• Experience in managing and supporting remote users and office networks.
• Knowledge of cybersecurity best practices and protocols as well as understanding of Anti virus products.
• Ability to conduct training sessions for users on new systems and features.
• Experience with ticketing systems and ITIL frameworks.
• Proactive approach to identifying and resolving potential issues before they impact customers.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 35 hours per week, 9am – 5pm, Monday to Friday.

Benefits:

• Private healthcare plan
• Gym membership allowance
• Extra holidays for birthdays and Christmas
• Staff team-building trips and outings
• Ongoing training and professional development
• Friendly and collaborative work environment
• Opportunities for career progression

If you're ready to join a company that values innovation, teamwork, and excellence, we want to hear from you!

Future prospects:

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.