IT Support Level 3 Apprenticeship - Mooncomputers

IT Support Level 3 Apprenticeship - Mooncomputers

Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.

Overview

Are you passionate about technology and eager to kickstart your career in IT? We’re looking for an IT Support Apprentice to join our growing team and gain hands-on experience in a supportive and fast-paced environment.

What you’ll be doing:

As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.

Your day-to-day will include:

• Providing first-line technical support via phone, email and ticketing systems.
• Logging, updating and managing support tickets accurately.
• Troubleshooting common IT issues within agreed service levels.
• Configuring laptops, desktops and mobile devices.
• Installing software and ensuring devices remain secure and operational.
• Supporting Microsoft systems, hardware setups and documentation tasks.
• Occasionally attending customer sites alongside experienced engineers.

What we’re looking for:

• Strong communication skills and a customer-focused approach.
• Good organisation and attention to detail.
• A willingness to learn and develop technical skills.
• Knowledge of PC hardware (desirable).
• Understanding of Microsoft operating systems (desirable).
• UK driving license and access to your own car (desirable).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Non-standard entry with work experience — Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

Monday to Friday, 9.00am – 5.30pm.

Benefits:

• 25 days holiday plus bank holidays.
• Full training and ongoing mentorship from experienced IT professionals.
• Hands-on experience supporting real users, systems, and networks.
• Clear progression opportunities into 1st/2nd Line Support or specialist IT roles.
• A supportive environment focused on your learning and development.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.