Desktop Support Technician Level 3 Apprenticeship - Mel's Computer Care

Desktop Support Technician Level 3 Apprenticeship - Mel's Computer Care

Mel's Computer Care is a small but expanding computer support company based in Sale. We’re growing because our customers appreciate our personalised service.

Overview:

You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues. As well as being both self-motivated and self-disciplined, you will be able to remain calm under pressure and be a tenacious problem solver. You will be eager to learn with an ability to self-teach in areas of uncertainty. Finally, you should possess a strong customer service ethos with a hunger to develop and improve your experience.

Responsibilities

• Diagnosing faults with hardware and software.
• Rectifying faults.
• Carrying out installations, upgrades, new builds etc.
• After-sales support.
• Trouble-shooting client issues face to face, over the phone or via screen sharing.

Desirable skills:

• Experience of delivering support and technical expertise to end users.
• Good system, software and hardware diagnostics, fault-finding and problem-solving skills.
• PC Hardware installation, maintenance, best practices and troubleshooting.
• Microsoft Windows 10 & 11.
• Good Communicator.
• Friendly and Approachable.
• Willing to learn and pursue a career in IT.
• Team player.
• UK driving license (suggested due to location).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

• 37.5 hours per week, Monday to Friday. Required to work 2 Saturdays per month.

Benefits:

• Company pension (gov contributed)
• Employee discount
• On-site parking
• Sick pay (SSP)
• 24/7 Employee Assistance Programme
• 28 days a year holiday

Future prospects:

A real opportunity to grow with the business, and progress through a further development course after completion.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.