Digital Support Level 3 Apprenticeship - KG Business Services

Digital Support Level 3 Apprenticeship - KG Business Services

Based in Clydebank, KG Business Services is a growing accountancy and business support firm providing a range of financial services to individuals and small businesses across the UK. The company specialises in bookkeeping, payroll, tax returns and self-assessment, helping clients manage their finances accurately and efficiently.

KG Business Services are looking for a Digital Support Apprentice to support their growing team, providing a professional service while supporting the organisation’s digital and IT needs. The role ensures smooth day-to-day operations by delivering excellent customer service and assisting with technical and digital support to colleagues.

What will I be doing?

• First responder to incoming calls and enquiries from visitors and clients and acting as first response for the office email ticketing system on Microsoft Outlook. This will involve triaging phone calls and ticketed emails to the relevant team member
• Become a “superuser” on BrightManager – accounts and booking software – to assist in automating client onboarding, task management, and communication, and supporting other members of the team with queries
• Utilising financial software Xero to support financial processes including invoices, checking PO’s and ensuring payments are processed in a timely manner to ensure smooth cash flow
• Maintain and organising the digital filing system on their internal bespoke filing system.
• Inputting and updating client information on Microsoft Excel to ensure all information is up to date before uploading to the internal digital filing system – ensuring accuracy and that information is held in line with GDPR
• Management of the diaries of management and directors; scheduling appointments and managing room bookings
• Collaborate and communicate with team members to process documents in a timely manner to ensure efficient workflow
• Provide basic IT support to staff (e.g. troubleshooting hardware, software, and login issues), helping to manage user accounts, passwords, and access permissions
• Assist with inventory management of office supplies and equipment and ordering supplies online if necessary. Maintaining a clean and welcoming environment

What do I need to be successful?

• Desire and willingness to learn
• Ability to work independently and as part of a team
• Good time management skills
• Strong communication skills
• Attention to detail

Salary:

£16,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Warm and friendly office environment
• Free parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.