Digital Support Level 3 Apprenticeship - CRC Care

Digital Support Level 3 Apprenticeship - CRC Care

Why CRC Care?

CRC Care provide care at home services, as opposed to residential care, they provide onsite care to vulnerable individuals. They are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Renfrew office.

Responsibilities:

• Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders
• Becoming a superuser in CareLineLive – and you will be responsible for home care management as well as visit/call monitoring
• You will be responsible for the management of office levels & stock supplies, you will track this through Excel
• Collaborate with all staff and multidisciplinary teams to help ensure that service user needs and requests are met
• You will be responsible for creating and updating reports
• Collaborating with the senior management team to identify opportunities for continuous process improvements
• Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client

What do they need from you?

• Someone passionate to learn
• Communication skills

Salary:

£20,592 per annum

Working hours:

33 hours per week (3 x 12-hour shifts, 9am – 9pm)

Benefits:

• 28 days annual leave
• Free onsite parking
• Casual dress

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.