Digital Support Level 3 Apprenticeship - Thorntons Law

Digital Support Level 3 Apprenticeship - Thorntons Law

Why Thorntons Law?

Join one of Scotland’s leading full-service law firms, where every day is an opportunity to learn, grow, and make an impact. You’ll work alongside talented professionals building skills and relationships that last. From your first day, you’ll be part of a supportive, collaborative environment, gaining hands-on experience in a busy legal office. This is your chance to kick-start a career in law, develop transferable skills, and see how a top-tier law firm operates—while making a real contribution from day one.

What’s involved?

This is a fantastic opportunity for an apprentice to support our busy Glasgow office of around 50 colleagues. You will play a key role at the front of the office and help with administrative duties, providing high-quality support that ensures the office runs smoothly.This apprenticeship will give you a strong foundation in administration, customer service, and office operations, with insight into how a law firm operates. While this is an apprenticeship, there may be future opportunities to continue your career with us after completion of your qualification.

Your responsibilities will include:

• Serve as the first point of contact for clients and visitors, delivering a bespoke, friendly, and professional welcome while managing all check‑ins through Rendezvous Workspace and related digital systems
• Manage and triage inbound enquiries using Outlook, Teams, Zoom, and the Client Hub, ensuring seamless communication, accurate message handling, and a collaborative flow of information across teams
• Coordinate meeting room bookings using Rendezvous Workspace and internal scheduling tools
• Use iManage, Visualfiles, and Work to maintain accurate digital records, update client files, and support case management processes
• Process payments and financial tasks using QuickBooks, FlowMatrix, and SagePay to support efficient back‑office operations
• Help facilitate cross‑department workflows by using shared digital platforms and communication tools
• Work collaboratively with colleagues across multiple teams, adapting quickly to changing priorities and providing proactive support where needed

What do they need from you?

• Friendly, approachable, and confident interacting with clients and colleagues
• Positive, proactive, and eager to learn new skills
• Well-organised, able to prioritise, and manage multiple tasks effectively
• A strong team player, willing to support colleagues across the office
• Confident using IT, including Microsoft Word, Outlook and other office tools (training provided)
• Attentive to detail and responsible when handling information
• Reliable, committed, and enthusiastic about delivering a high standard of work
• Minimum qualifications – Nat 5 English (pass)
• Willing to complete the Digital Applications Apprenticeship qualification
• Interested in building a career in a professional services or legal environment

Salary:

£17,550 per annum

Working week:

37.5 hours per week, Monday to Friday, 8.30am – 5pm

Benefits:

• 39 days annual leave (includes 5 fixed public holidays)
• Contributory pension scheme with salary exchange
• Private medical insurance
• Critical illness cover
• Income protection cover
• Group life assurance
• Exceptional maternity, paternity, partner and adoption leave packages
• Assisted conception & IVF leave
• Health care cash plan to support everyday health expenses
• 24-hour wellbeing support
• Free legal fees for moving home and life planning
• Cycle to work scheme
• Gym discounts
• Retail discounts

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.