IT Support Higher Apprenticeship - Scotwest Credit Union

IT Support Higher Apprenticeship - Scotwest Credit Union

Why Scotwest?

Scotwest Credit Union is one of the largest credit unions in the UK, existing to provide ethical, competitive and fair financial services. Scotwest are looking for a First Line IT Support apprentice to join their team based in Glasgow City Centre.

What’s involved?

• Becoming an expert in the business with regards to:
• Respond to internal queries and service requests in a timely and professional manner
• Maintain accurate records of support requests, issues, and resolutions
• Provide basic troubleshooting support and escalate technical issues as needed
• Assist with documentation, including user guides, process notes, and system updates
• Log and track issues with external system providers, ensuring timely resolution
• Monitor progress of open tickets and escalate where necessary

What do they need from you?

• Comfortable using Microsoft Office (especially Excel, Outlook, and Word)
• Basic understanding of IT systems and project workflows
• Ability to manage multiple tasks and prioritise effectively

Salary:

£26,000 - £30,000 per annum

Working hours:

Monday to Thursday 8:30am-5pm, Friday 8:30am - 3:45pm

Benefits:

• Employer pension contribution of 6%
• Life insurance of 3x salary
• Membership of a medical cashback plan
• Staff benefits/savings linked to Scotwest membership through PerkBox

Future prospects:

You will have the chance to continue to develop through the company and progress within your role.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.